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Registration

Registration

How do I register?
Whether you’re playing on a PC or prefer to ‘game on the go’ with your mobile/tablet, registering at Wink Slots will only take you a minute.

  • Click ‘JOIN NOW’ or ‘LOGIN’ followed by ‘JOIN NOW’ (on mobile)
  • Enter all your details accurately into the form
  • And hey presto! You can start playing with us straight away

Do I need to download any software to play?
Absolutely not! It doesn’t matter if you’re playing on a PC or from a mobile device; as soon as you’ve registered an account with us, you’ll be able to play directly through our site.
In addition to playing via our browser, you also have the option to download the Wink Slots app from iTunes and the Google Play Store when playing on your mobile.

Can I play on your site from my country of residence?
We have compiled a full list of all the countries that our members are eligible to play from.
Before opening an account with us and making any deposits, we strongly advise that you consult your local authorities for specific regulations in your own area as certain countries restrict opening an account with online gaming companies.

Please note that Wink Slots reserves the right to amend the list of countries from which it will not accept users of our Service from time to time at its sole discretion.
We operate under a license granted by the Government of Gibraltar. Full details on Gibraltar licensing, can be found on the official Gibraltar Government site at: https://www.gibraltar.gov.gi/new/remote-gambling.

 Bonuses & Promotions

Bonuses & Promotions

How do I get bonuses?
Wink Slots has stacks of regular promotions for you, and we are constantly adding new offers & games to the mix. You can check out all our promotion here - Just make sure to use the relevant promo code when depositing in order to get your desired bonus!

What is the registration bonus?
This is a special bonus we give you upon completion of the registration form.
NO deposit is needed – just make sure to detail a valid mobile phone number when registering with us as we will send you a validation code vis SMS along with instruction on how to complete the registration process.
Once you’re fully registered you can claim you bonus – and it’s a reel treat! Find out more about our Registration offer

Banking

Banking

How do I fund my account?
Adding money to your account only takes a minute to complete and it’s super simple. Simply pop over to the ‘Cashier’ and click on the ‘Deposit’ button.
You can deposit at any time, and because the cashier opens in a new window, you can continue spinning the reels at the same time.
Wink Slots gets all its banking facilities from Brigend, which means that there are many different payment methods to choose from. This allows our players to choose the method that is most comfortable for them. Find out more about our current payment methods. It’s important to note that payments cannot be made back onto a Mastercard.

I have a promotion code – How do I use it?
Many of our offers include unique promotional codes that you are free to use to claim the bonuses on offer. Some of our promo codes can be used an unlimited number of times, whereas others can only be used a specific number of times – as detailed in the terms of the offer.
When you want to take advantage of a promo code, you’ll need to head on over to the Cashier and enter the promo code in the ‘Promotion Code’ box. Once the deposit that goes along with the promo code is successful, your bonus will be ready to be claimed from the ‘My Wink’ section of your account.
You should know that you MUST enter the promo code correctly. If you have any errors with the code, you will not be eligible for the related bonus.

What is the minimum amount I can deposit?
At Wink Slots, deposits as small as £10 can be made, although to be eligible for some promotions, a higher minimum deposit amount may be required.

What is the minimum amount I can withdraw?
The minimum amount you can withdraw is £10.

How long does it take until the funds appear in my bank account?
When withdrawing funds from your account, it should usually take around 48hrs to process your request. Once the request has been processed, the money will appear in your bank account within 4 -7 working days.

I requested to withdraw some of my winnings yesterday, can I change my mind?
Of course you can! Once you have requested a withdrawal of funds from your account, you’ve got up to 48hrs to reverse the transaction – which can easily be done via our cashier.

How can I be sure that my payment details are secure?
At Wink Slots we’re very focused on keeping our player’s information safe, which is why we use SSL Protocol with 128 bit encryption. This system provides security & privacy between your computer and personal information & our servers.
In short, this means that all information is encrypted before any sensitive data is sent between you & our servers. This encryption ensures that it is impossible for people to crack this code & gain access to your confidential details.

How will my transactions appear on my bank or credit card statement?
At Wink Slots we’re very focused on keeping our player’s information safe, which is why we use SSL Protocol with 128 bit encryption. This system provides security & privacy between your computer and personal information & our servers.
In short, this means that all information is encrypted before any sensitive data is sent between you & our servers. This encryption ensures that it is impossible for people to crack this code & gain access to your confidential details.

How will my transactions appear on my bank or credit card statement?
Your bank statements will detail all deposits/withdrawals as being to/from ‘Cassava Enterprises’ or ‘Virtual MaSerIRL’.

Account & Login

Account & Login

How do I login?
Logging in to play is super simple… Simply click on any ‘LOGIN’ button that’s located throughout our site and enter your username & password. That’s it!

I’ve forgotten my login details, what do I do?
It happens to the best of us, but don’t worry – If at any time you’ve forgotten your password, you can just click here and follow the simple steps to reset your details.
Still not able to log in? Email our Member Support Team at any time and they'll be able to sort any further issues out for you.

How can I view my account details?
On mobile: To be able to view your account information, you’ll need to log in. Then simply click on your bankroll (at the top of the page) and click on the ‘Account Info’ button.
On PC: Once you’ve logged in click on your username, located on the side menu.
From here, you’ll be able to check your account summary; which includes your transaction history & a list of the games you’ve played.

Source of Funds

Source of Funds

Why do I need to send you source of the funds documents? Is this a genuine request?
Firstly, we can confirm that when you receive a Source of Funds request – that this is a genuine request from Wink Slots.
Every now and then we may ask you for additional personal information. This is because we follow all UK gambling regulations, and as new regulations are enforced, we need to make sure that all your information is up-to-date and abides by these new regulations. We can guarantee that any information you send to us will never be shared with any unauthorised third party.

Why do I need to prove to you where my money comes from?
We know that is may sound strange for Wink Slots to be asking for certain documents related to proving your Source of Funds, especially if this is the first time you’ve been approached about sending such personal information to a gaming company, but please understand that this is part of a clear licencing requirement from the Gambling Commission of Great Britain which we must fulfil.
Wink Slots takes responsible gaming very seriously and we aim to protect our players to the best of our ability. Therefore, as a betting operator, licensed and regulated to trade in the UK, we are obligated to know that the source of the funds you use to play with us, is legitimate.
From time to time, when certain financial limits and thresholds are reached, we may be required to ask you to provide evidence to confirm the source(s) of funds you’ve been playing with. All information requested will only ever be used as an internal reference for ensuring that you are gambling responsibly and in line with your available finances. No unauthorised third party will ever receive this information.
We are not alone in seeking this type of information from our players; and it is highly likely that you will also be approached by other betting operators also requesting this information from you when your spend/play reaches certain levels.

If I don’t send in proof of my source of funds, what will happen?
We’re sorry to say, but without the requested information we will be required by law to place financial restrictions on your account. On the flip side – if you choose to send us the information at any future date, we will be able to lift these restrictions.

How will the information be used?
All information received will be treated as highly confidential. It will only be used to confirm that the money that you spend/play with comes from a legitimate source.
Our professional and dedicated team work to review and assess all information, to ensure your documentation meets the legal requirements that will ensure you can continue playing with us.
We fully understand that some players have complex financial circumstances which may make this request more challenging to cooperate with. However, please understand that we must always adhere to all Gambling Commissions licencing requirements.

What documentation do you need me to send you?
Below are some examples of the type of evidence we will need to identify and support the source and value of the funds you use to bet/play with.

  • A link to a website showing you in some employee/employer/executive or ownership capacity
  • A copy of your pay slip
  • Sale of shares
  • Sale of property or properties
  • Inheritance (A copy of the letter from the executors exhibiting how much you have inherited as a beneficiary and a copy of your bank account statement showing the money being received from the executor's account.)
  • Dividends from a company (A copy of your dividend certificate, and a copy of your bank account statement showing the money being received from the company.)
  • Other (Compensation award/Gambling winnings/lottery/bank statement etc.)

How do I send you my Source of Funds documents?
The easiest (and preferred) way to send us your documents is to upload them directly through the cashier:

  1. On your PC visit the tab on the left hand side named ‘More’, click on “ID Verification” and upload your document.
  2. On mobile click on ‘Deposit’, on the bottom tab named ‘More’, click on “ID Verification” and upload your document.

Make sure to include your username and/or account number with any documents that are sent to us, so we can easily & quickly have your source of funds verified.
Alternatively, you can send us your documents by email:

  • Take a photo of the document with your camera phone
  • Open your email account
  • Create a New Email
  • Attach the photo
  • Enter: Bingosecurity@888brands.net in the 'To' address bar at the top of your email and press 'Send'

Who is Cassava?
Wink Slots is owned and operated by Cassava Enterprises (Gibraltar) Limited, and provides information regarding the promotional offers offered to players who have qualified as VIPs on any of the following websites www.winkbingo.com, www.888ladies.com, www.tastybingo.com, www.redbusbingo.com, www.poshbingo.com, www.bingostreet.com, www.bingoloft.com and www.bingoappy.com.

Games

Games

Instants
Enjoy our Instant Win games – they’re a mix of scratch cards and games that don’t fall into the Slots category – but offer an instant win. You can easily find them in the Instants tab which includes fan favourites such as Slingo Deal or No Deal, Gems Odyssey and Rainbow Fortunes. Many of our Instant Win games are Slingo based; which is a unique game where you need to cover as many numbers as possible with the balls from the machine!

Slots
We’ve got all the best online slots – or fruities! We have slots from all the top game providers and with more than 500 slots games, with a wide variety of themes, progressive jackpots and bonus rounds – we’ve got something for everyone!

Casino
We’re also giving our players a taste of Las Vegas with a wide variety of table games including all the casino classics, such as Blackjack, Roulette, Poker and Baccarat. We’ve also got more than 20 live casino games where you can interact with our live dealers!

Instant Progressive Jackpots
We’ve got stacks of progressive slots that give you bigger jackpot wins… and these jackpots will grow and grow until they are ultimately won – which makes many jackpot wins in the range of hundreds of thousand pounds.

Technical issues

Technical issues

How do I clear my cache?
Google Chrome: Go to the spanner icon in the right-hand corner, select ‘Tools’, ‘Clear Browsing Data’, select ‘Empty Cache’ and then ‘Clear Browsing Data’.
Mozilla Firefox: Go to ‘Tools’, ‘Options’ and ‘Advanced’. Select ‘Network Offline Storage’ and ‘Clear Now’.
We do not support Internet Explorer browser and will need to play on the Microsoft Edge Browser or one of the other browsers mentioned above.

Does Wink Slots run on a Mac or a PC?
If you're able to surf the net on your computer, you should have no problems playing our slot games. We highly recommend playing through a broadband or 4g connection in order to fully maximise your gaming experience.

Most Asked Questions

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    How do I register?

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    How do I get bonuses?

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    What is the registration bonus?

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    I’ve forgotten my login details, what do I do?

Contact Us

Got a question for us? Wink Slots is always ready to answer any questions you may have & listen to your feedback, so we can make your gaming experiences even better.
Help & Support Operating 10AM-2AM, 7 days a week.
You can contact our support team by email help@winkslots.com.
Or give us a call:
0800 901 2508
All calls to this number from within the UK are free.
+44 (0) 20 3794 3049
This is a direct dial number and is not toll free.

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