Frequently Asked questions

Getting Started

How do I register?

  • All it takes is a minute or two. From our homepage click on Join Us and simply fill in the registration form that opens. You'll be having fun and meeting new people in no time!

How do I login?

  • At the top of the homepage there is a login box where you can enter your username and password to log in instantly to your account. You must be logged in to play the games, edit your personal details, make deposits or cash out your winnings.

I have forgotten my password, what should I do?

  • No worries. Just click on forgot username/password? in the login box and we'll send your forgotten username or password to your email. If you find you're still unable to log in, simply contact our Member Support Team at any time and they'll help sort everything out for you.

Does run on a Mac or a PC?

  • Both are fine. Put it this way, if you can surf the net on your computer, you should have no problems playing bingo at . We do recommend that you play through a broadband connection for the most enjoyable gaming experience.

How do I clear my cache?

  • For Internet Explorer users, go to Tools and Internet Options. Underneath Browsing History press Delete. Select Temporary Internet Files and then Delete. For Mozilla Firefox users, go to Tools, Options and Advanced. Select Network Offline Storage and Clear Now. For Google Chrome users, go to the spanner icon in the right-hand corner, select Tools, Clear Browsing Data, select Empty Cache and then Clear Browsing Data.

Money Matters: Deposits, Withdrawals, Banking

What deposit methods do you accept?

  • We accept a wide range of deposit methods including debit cards (Visa and Mastercard) and PayPal.

How do I deposit money into my account?

  • It's a simple process, really. From the My Account page, simply click on Fund Account under Banking to open the Cashier. Now simply click on the deposit method most comfortable for you and follow the easy instructions.

What is the minimum amount I can deposit?

  • You can deposit as little as £10 at one time.

How do I withdraw my winnings?

  • You can request a withdrawal at any time by clicking on Request Withdrawal under Banking on the My Account page. Your withdrawal request will be reviewed within 1 working day.

How will my transactions appear on my bank or credit card statement?

  • Your deposits and withdrawals will be listed on your bank statement under the title Broadway Gaming UK Ltd.

What is the minimum amount I can withdraw?

  • The minimum amount you can withdraw from your account is £10.

I have made a withdrawal, when will this appear in my bank?

  • It takes up to 8 working days for funds to appear in your account. All withdrawal transactions are reviewed by Broadway Gaming UK Ltd (as applicable), within 1 working day from your original request. However once the funds have been released it may take up to 5 working days for this to appear in your bank account.
    We will allocate withdrawals to cards used on your account to cover expenditure on those cards across the life of the account.
    Broadway Gaming UK Ltd (as applicable) reserve the right to delay and/or stop the processing of withdrawal requests in line with our regulatory obligations or until final approval has been received for any outstanding deposit transactions.

Playing the game

Why doesn't the chat work sometimes?

  • Our chat servers may be down from time to time, but this is not frequent. Often, if your computer sits behind a firewall, the firewall will not allow our chat servers to send messages to your computer.

How do I find out about special promotions and events at ?

  • All you have to do is register an account and opt-in to promotional emails, this can be done upon registration or updated through Your My account section under Contact information. Also, drop in to our Promotions page from time to time to check if any of our new treats strikes your fancy.

Help & Support

How can I contact the Member Support Team?

  • Support is standing by 24 hours 7 days a week to answer any questions you may have.
    To contact us: - Email us at . - Call us toll free at 0800 901 2509 (calls are toll free from landlines within the UK).”


Is it legal to play online at ?

  • Yes, is fully licensed, Our services facilitated by this website are operated by Grand Battery Holdings Limited, a company incorporated in the Republic of Ireland. Grand Battery Holdings Limited is licensed and regulated in Great Britain by the Gambling Commission under the account number 58267.

Will my personal details be safe?

  • Absolutely, no compromises. We take our players security very seriously, using the latest encryption technologies to ensure that your banking and personal details are completely protected. This means that before any sensitive data is sent over the internet, it is encrypted to help protect any details you provide to us.

Will you pass my details on to any third parties?

  • Your data is shared to some third parties in order to complete certain checks in line with our regulatory obligations. Please see further information under our privacy policy.

Source of funds

Why do I need to send you the source of the funds I spend with you? Is this a genuine request?

  • We can confirm this is a genuine request, in line with our regulatory obligations from time to time we may need to request information from you that could be regarded as “personal”. Based on these obligation we are required to verify where the funds you have deposited with have come from.

If I don’t send in proof of my source of funds, what will happen?

  • If you do not send the requested information we may close, restrict or end our business relationship with you. The account will remain in the status placed until such time we receive the requested information to complete our review of your account. To speed up our review we appreciate your cooperation.

How will the information be used?

  • All information received will be treated as highly confidential. It will only be used to confirm that the money that you spend/play with comes from a legitimate source. We have a professional and dedicated team who work to review and assess all information received in order to ensure your documentation meets the requirements that will enable you to continue to enjoy playing on our sites. We fully understand that some of our customers have complex financial circumstances which may make this request more challenging to cooperate with. However, please understand that we must always adhere to all Gambling Commissions licencing requirements.

What we need to receive from you:

  • We will need evidence to identify and support the source and value of the funds you use to bet/play with. Examples of possible sources of funds can include:
    • A link to a web site showing you in some employee/employer/executive or ownership capacity
    • A copy of your pay slip
    • Sale of shares
    • Sale of property or properties
    • Inheritance (A copy of the letter from the executors exhibiting how much you have inherited as a beneficiary and a copy of your bank account statement showing the money being received from the executor's account.)
    • Dividends from a company (A copy of your dividend certificate, and a copy of your bank account statement showing the money being received from the company.)
    • Other (Compensation award/Gambling winnings/lottery/bank statement etc.)

How to send us your Source of Funds:

  • Please include your username and/or account number with any documents that are sent to us.
    The simplest way to share the documents is from a mobile device, login to your account and go to "My documents" link inside the "My Account" section (top right corner).

Who is Broadway Gaming UK Ltd

  • The Broadway Gaming Group is a leader in the global online gaming industry, as reflected by the number of players and player satisfaction. The gaming services on this website are operated by Grand Battery Holdings Limited which is licensed and regulated by the Great Britain Gaming Commission and is a member of the Broadway Gaming Group. All games on this website are audited and extensively tested to ensure fair play and honest payouts. Our main priorities are Security, Privacy and Fair Play for all of our customers.