Terms & Conditions

Terms & Conditions

Key Terms

You should read the User Agreement in its entirety before registering, but we would like to draw your attention specifically to the following:

  • Who May Use the Services and Software: You must be 18 years or older to use the Services and Software, as set out in section 3.1 and 3.6.
  • In What Instances Will We be Liable to You? There are certain losses for which we do not limit or exclude our liability (including your rights under law), as set out in section 4.2. Our responsibility for certain losses to you is excluded, as further set out in section 4.3. We are not responsible for any loss or damage arising from your use of the Software or Services, your use of any link contained on the Sites, any content contained on any internet site linked to from the Sites or via the Services, or any modification to, suspension of or discontinuance of the Software or the Services. In addition, we will not be responsible for: (a) indirect or any other pecuniary or consequential loss; (b) losses that were not foreseeable by you and us at the time of you accepting the terms of the User Agreement; (c) business losses and/or losses to non-consumers (for example loss of business, loss of business information, business interruption and loss of profits); (d) losses caused by the equipment and devices you use to access the Software and/or Services; (e) any acts or omissions made by your Internet service provider or other third party with whom you have contracted to gain access to the server that hosts the Site; or (f) failure to provide the Software and/or Services or to meet any of our obligations under the User Agreement where such failure is due to Events Beyond Our Control.
  • Errors: From time to time technical errors or human/manual errors may occur which affect the Service, Site and/or Software. We refer to such events in the User Agreement as “Errors” and you can find some examples of Errors in section 5.1. In some cases, Errors may not be apparent or detectable by you and/or us. Bets affected by Errors will not count and any winnings and/or bonuses attributed to you as a result of an Error will not be payable to you, as set out in section 5.
  • Your Breach of These Terms and Conditions: You will be responsible for compensating us for any losses that we suffer as a result of any material breach of the User Agreement by you, as set out in section 6.
  • Age and Identity Verification: We may ask you for certain information and/or documentation in order to verify your age and identity, as further set out in section 3 and the Deposit and Withdrawal Policy. If you play or register an account and you are shown to be under the age of 18 or to have provided false or inaccurate information on registration, we will close your account and terminate the User Agreement, as set out in section 3.7. With respect to all other players, if you are shown to be under the age of 18 or the age of legal consent for engaging in the activities included in the Services under the laws of any jurisdiction, whichever is higher, we will close your account and terminate the User Agreement, as set out in section 3.8. We may also undertake further verification steps (including in respect of your source of funds), as set out in sections 3.10 and 3.11 and the Deposit and Withdrawal Policy.
  • Fraudulent or Unlawful Activity: If you undertake certain prohibited activities – which we refer to below as “fraudulent and unlawful activities” - we may take certain actions against you (including closing your account and retaining deposits, winnings or funds in your account), as set out in section 9.1. Examples of what may constitute fraudulent and unlawful activities can be found at section 9.2, which includes gambling with the source of crime, using any recognised betting techniques to circumvent the standard house edge in our games, circumventing our security measures and/or systems, using software aids and artificial intelligence, intentionally disconnecting from a game, systematic abuse, Special Offer Abuse (which is described further below), depositing a large amount of funds but not playing, and failing to provide all documentation requested for the purposes of verification in accordance with section 3.
  • Fraudulent Payments: If we reasonably believe that a fraudulent payment is being made or received, or any other fraudulent activity has been undertaken, we may close your account and terminate the User Agreement, reverse any pay-out made and recover any winnings, as set out in section 11.4.
  • Special Offer Abuse: If we reasonably suspect that you may deceitfully take (or attempt to take) unfair advantage of, or exploit or manipulate (or attempt to exploit or manipulate), any of the promotions, bonuses or special offers that we may offer on the Site or across our network from time to time (examples of which include: (i) opening multiple indistinguishable accounts to obtain a welcome bonus several times on this Site; (ii) only depositing during promotional periods in order to receive a bonus and not depositing at any other times; (iii) opening multiple accounts on the Site or across our network; (iv) where we have reasonable suspicion as to the truthfulness of your identity; (v) repeatedly playing free games but not playing paid-for games; (vi) purchasing all the tickets for a free game; or (vii) repeatedly depositing, cashing out and redepositing purely to gain a deposit related bonus), then we will deem this to be “Special Offer Abuse”, as set out further in section 9.2. In such circumstances, we may deny, withhold or withdraw from you any bonus, offer or promotion, either temporarily or permanently, or close your account and terminate the User Agreement, as set out in section 9.1.
  • Account Closure and Termination: In addition to those examples set out above, we may terminate the User Agreement and close your account immediately if we decide to discontinue the Service, you have breached any terms of the User Agreement, or we reasonably believe your account to be associated with an account that has been terminated for material breach of the User Agreement, as set out in section 15.2. We may also terminate the User Agreement and close your account if any of the information that you provide to us is untrue (as set out in section 8.2), if you attempt to access the Service via someone else’s account (as set out in section 10.13), if you breach any of the rules of use for the chat feature (as set out in section 18) or if you undertake any abusive behaviour towards our employees (as set out in section 19.3).
  • Real Money Funds and Bonus Funds: If you have both real money funds and Bonus Funds in your account, any wager you make will use real money funds first as set out in section 27.1.7.
  • Limit on Winnings On Non Funded Accounts: As set out in section 26.1.1, if you have not successfully made a real money deposit into your account, the maximum aggregate real money winnings you can receive is limited to £25 (subject to all applicable wagering requirements being met). In addition, deposits that have been made after the above £25 win will not be voided, however you will still not be entitled to receive the voided winnings generated prior to such deposit.
  • Limit on Winnings with respect to Instant Games from Use of Restricted Funds: If you place a wager on Instant Games with Restricted Funds and win at least £100, subject to the fulfilment of any wagering requirements, you will receive up to a maximum of £100 over the initial bonus amount granted to you, which was used to generate such winnings (as set out in section 27.1.9). This limit on winnings do not apply to verified progressive jackpot winnings derived from Restricted Funds.
  • Amendments to the User Agreement: We may change the User Agreement from time to time (including as a result of legal and regulatory changes, security reasons and changes to our Services). See section 2 for instances where we will notify you of this in advance.
  • Additional Rules: As set out in section 1.6, in addition to the Terms of Use, the following rules apply: (i) the Disconnection Policy (which contains information with regards to what happens when you are disconnected from a game while playing); (ii) Instant Games RTP (which contains information on the Return To Player for instant games); (iii) Participation In Games (which contains information regarding playing games on your account and the rules relating to the Mega Fortune and Hall of Gods games and Daily IG Jackpots (iv) the Bonus Policy (which contains further information with regards to promotions, bonuses, special offers, free games and prizes as well as free bingo and instant games); (v) Loyalty Chips (which contains information regarding regards the award of Chips); (vi) Pending Vouchers and Pending Free Spins (which contains information as to how you may use the Pending Vouchers and Pending Free Spins); (vii) the Deposit and Withdrawal Policy (which contains information with regards to depositing and withdrawing from your bankroll, including minimum withdrawal limits); (viii) the Loyalty Scheme (if applicable to the Site, which contains information on how you can receive additional benefits); and (ix) the Responsible Gambling Policy (which contains information regarding the responsible gambling tools available to you).
  • Minimum Withdrawal Limits: If you request to withdraw less than your entire account balance, minimum withdrawal limits apply, as set out in the Deposit and Withdrawal Policy.
  • Chargebacks: You must not make or attempt to make any charge-backs, and/or deny or reverse any payment and you will reimburse us for any charge-backs, denial or reversal of payments you make and any loss suffered by us as a consequence, as set out in section 11.1.
  • Your Responsibility for Account Activity: Your account is solely for your use and benefit, and you shall be fully responsible for any activities undertaken on your account, as set out in section 8.4. You are responsible for the security of your username and password, as set out in section 8.6.
  • Our Decision is Final: Other than as a result of a technical failure which we are directly responsible for, the random number generator will determine the randomly generated events required in connection with the Services and where the result shown on the Software conflicts with this, the result shown on our server shall take precedence, as set out in section 14.1.
  • No Use of Third-Party Payment Methods: As set out in section 8.2, all details provided by you to us either during the registration process or at any time afterwards (including as part of any payment deposit transaction and/or with regards to your occupation details) must be true, current, correct and complete and, as appropriate, match the name(s) on the card(s) (as applicable) or other payment accounts to be used to deposit or receive funds in your account. You may only use a card or other payment account that is in your own name, and may not use one in another person’s name to deposit or receive funds in your account. We shall assume all payment methods used in connection with your account are in your name and you are lawfully entitled to use them. If that turns out not to be true, we will not have any liability to refund monies to you or any third party (subject to any other obligations we may have under applicable laws and/or regulations).
Table Of Contents
1 Introduction and Your Acceptance of the User Agreement This section contains introductory information about these terms and additional terms that apply to you, and how you accept such terms;
2 Amendments to the User Agreement This section sets out how we will update these terms and when we will provide notice to you of this;
3 Who May Use The Services And Software This section sets out the limitations on who may use our services and how we may verify your age and identity;
4 In What Instances Will We Be Liable To You? These section sets out in what instances we will be liable to you and any limitations and exclusions of our liability;
5 Errors, Voiding Bets and Winnings In this section we set out the instances in which bets and winnings may be voided in the event of technical and/or manual errors;
6 Your Breach of These Terms and Conditions This section sets out our remedies in the event that you breach these terms;
7 Your Use of Our Technology And Intellectual Property In this section we set out your rights in respect of intellectual property;
8 Your Promises To Us This section sets out certain acknowledgments and promises that you make in respect of your account and your use of our services;
9 Prohibitions Regarding Your Uses of the Sites and Services This section sets out certain prohibited activities;
10 Your Account This section contains information as to how you are permitted to use your account as well as the conditions relating to your account (including in relation to multiple accounts);
11 Payment Transactions and Payment Fraud by You In this section we describe how payments are made, who is responsible for such payments and any additional fees that may be applied;
12 Our Promotions and Bonuses In this section we provide information as to how we conduct promotions and special offers;
13 What Are Our Obligations to You? This section contains additional information regarding our obligations to you;
14 Your Disputes With Us In this section we set out further details as to how you can raise and resolve a dispute with us;
15 Account Closure and Termination In this section we set out how and when we may cancel your account or terminate the agreement between you and us, and also how you can do the same;
16 General This section contains various general provisions with respect to the agreement between you and us;
17 Gaming Regulations In this section we provide information on how we are regulated;
18 Use Of Our Chat Feature In this section we set out the rules for use of our chat feature;
19 Customer Service Department This section contains further information about your interaction with us;
20 Exchange Rates This section contains information as to how we deal with currency exchanges;
21 Governing Law This section states the law that governs our relationship with you;
22 Provisions Relating to Jackpot Winnings and Live Casino This section sets out additional terms relating specifically to jackpot winnings and live casino; and
23 Language Discrepancies This section sets out that in the event of any discrepancy between the English language version of this User Agreement and any translated version of the User Agreement, the English language version shall prevail.
  1. Introduction and Your Acceptance of the User Agreement

    1. Wink Slots is a brand (the "Brand") owned by us (as defined below) or our affiliate’s licensee, as applicable ("Brand Owner"). The games which the Brand Owner promotes on this Site are operated by us under our license.
    2. The contracting party with respect to the User Agreement(as defined below) shall be Broadway Gaming Ireland DF Limited. Broadway Gaming Ireland DF Limited ("us" or "we" or "our" or "Company") is incorporated under the laws of the Republic of Ireland and is part of the Broadway Gaming group of companies. We are licensed and regulated by the Great Britain Gambling Commission under the provisions of the UK Gambling Act 2005 for the purposes of operating and offering internet gambling services including, but not limited to casino services. PLEASE READ THE TERMS OF SERVICE SET OUT HERE ("TERMS OF SERVICE") CAREFULLY BEFORE USING THE SERVICES OR SOFTWARE PROVIDED BY US.
    3. PLEASE NOTE: Effective June 9th, 2022:
      If you have already registered an account from the United Kingdom prior to June 9th, 2022, or the Republic of Ireland prior to July 5th, 2022, the User Agreement is hereby assigned and transferred from the former service provider to Broadway Gaming Ireland DF Limited.
    4. Depending on where you play, any references in the User Agreement to "us" or "we" or "our" or "Company" shall be read as a reference to Broadway Gaming Ireland DF Limited.
    5. In these Terms of Service, "you" or "your" means you, the person who uses the Services or the Software (both as defined below).
    6. In addition to the Terms of Service, you should also read our Privacy Policy carefully, which sets out how we collect and use your personal information. Your use of our Services and the Software is also subject to the following additional rules (together, the "Additional Rules"):
      24 Disconnection Policy This policy contains information with regards to what happens when you are disconnected from a game while playing;
      25 Instant Games RTP This policy contains information with regard to the Return To Player for instant games;
      26 Participation In Games This policy contains information regarding playing games on your account
      27 Bonus Policy This policy contains further information with regards to promotions, bonuses, special offers, free games and prizes as well as free instant games;
      28 Loyalty Points Scheme This scheme relates to how you can earn and use Loyalty Points;
      29 Pending Vouchers and Pending Free Spins This scheme relates to how you may use the Pending Vouchers and Pending Free Spins offered by us;
      30 Deposit and Withdrawal Policy This policy contains information with regards to depositing and withdrawing from your bankroll; and
      Responsible Gaming Policy This policy contains information regarding protection of minors, preventing compulsive gambling, self-limits and self-exclusion.
      The Terms of Service and the Additional Rules constitute the "User Agreement".
    7. By registering with the Wink Slots site (the "Site"), you will have the opportunity to participate in activities and games offered on the Site including instant games (also known as "Casino Games" or "IG") and any other games offered on the platform (the "Services"). In addition to this, we may from time to time also offer the Services via alternative platforms such as: (i) interactive television; (ii) mobile gambling platforms; and (iii) in-flight entertainment platforms (each, an "Alternative Platform").
    8. Our software (which includes any games that you may play), which is available either through the Site or an Alternative Platform (the "Software"), allows you to use the Services.
    9. When you use the Services or software whether through the Site or an Alternative Platform, the User Agreement shall apply to you.
    10. By registering with us and/or by using or accessing the Site, Alternative Platforms, Services or Software, you agree to be bound by the terms of the User Agreement. As such, the User Agreement constitutes an agreement between you and us and the User Agreement shall govern your use of the Services and Software at all times. If you do not agree to any of the provisions of the User Agreement you should immediately stop using the Services and Software and remove the Software from your computer and/or any other applicable device.
    11. We may suspend, modify, remove or add to the Services or software at any time.
  2. Amendments to the User Agreement

    1. We may amend, modify, update and change any of the terms and conditions of the User Agreement from time to time including without limitation as a result of legal and regulatory changes, security reasons and changes to our Services.
    2. We will notify you of any such amendment, update, modification or change by publishing a new version of the User Agreement on the relevant page of all Sites affected, or by notifying you by email. Any new version of the User Agreement will take effect 14 days after its publication on the relevant Site affected (or earlier if required by any law, regulation or directive which to applies to either us or you), and your continued use of the Services or the Software after this period will be deemed to constitute your acceptance of such new version of the User Agreement.
    3. We advise that you check for updates to the User Agreement on a regular basis.
  3. Who May Use The Services And Software

    1. No-one under the age of 18 ("Legally of Age") may use the Software or use the Services under any circumstances. We will not be responsible for any illegal or unauthorized use of the Software and/or the Services by you.
    2. If you are under the age of 18, are located in the United Kingdom or the Republic of Ireland and gamble you may be committing a criminal offence in your country of residence.
    3. Persons resident in certain jurisdictions which we do not service will not be eligible to open an account with us, make any deposits nor use the Services. Access from these jurisdictions to the Site will be blocked. In addition, we may determine that we will cease to offer our Services in any jurisdiction which we offer our Services in and for the avoidance of doubt, we may close the accounts with us of persons resident in such jurisdiction, including without limitation if such person has registered an account or deposited into such account. We reserve the right to change the list of jurisdictions from which we will not accept users of the Service from time to time in our sole discretion and any such change may have immediate effect.
    4. If we reasonably suspect that you are using the Software or Services from the jurisdictions under section ‎3.4, this may result in us terminating your account, freezing the funds in your account and providing your details to our licensors and/or the relevant authorities and you shall be liable for any damage or loss resulting therefrom.
    5. You must not use the Software or use the Services under any circumstances if you are not Legally of Age. If you are not Legally of Age and you use the Software or use the Services you will have materially breached the User Agreement and we will close your account and terminate the User Agreement in accordance with section ‎15 below.
    6. Before you are able to deposit any funds into your account, wager any real funds or bonuses, or play any free-to-play version of any gambling game that we offer, we will take steps to verify that you are 18 years of age or older.
      In addition, before you are able to gamble, we will also take steps to verify your identity by verifying (as a minimum) your name, address and date of birth.
      If on completion of these age and/or identity verification processes, you are shown to be under the age of 18 or to have provided false or inaccurate information on registration, you will have materially breached the User Agreement and we will close your account in accordance with applicable regulation and terminate the User Agreement. You will not be able to gamble until we are able to verify your age and identity as set out above.
    7. In order to undertake the age and identity verifications mentioned above, we typically use third party service providers. If, as a result of such verification, we are not adequately satisfied as to the results or we have reasonable suspicion that the identification information you have provided us is untruthful as to your real identity, we may request that you provide any one of the following: (a) government issued ID verification document (such as driver's license, passport or birth certificate); (b) proof of address (utility bill such as electricity or water bill, or a bank statement in your name, showing the address as registered on your account); or (c) proof that the payment method registered is yours (such as front and back copies of your debit card, with the middle digits and security CVV code covered). Such documents can be uploaded through the My Account page. We may request that copies of such documents are certified at your own expense, meaning that the documents are stamped and attested by a notary, solicitor (Commissioner for Oaths), accountant or any other professional as recognized by the UK government for such purposes from time to time and which, in our discretion, is acceptable to us for such purpose. Should the documents fail our internal security checks we shall be under no obligation to accept such documents as valid, and under no obligation to provide feedback on the exact nature of our findings with regards to these documents. Any failure by you to provide the documentation reference above, will result in you failing the age and/or identity verification process.
    8. In addition to the age and identity verification processes set out above, at a later date we may also undertake further verification steps to ensure that all information we hold in respect of you is up-to-date and accurate, and to check your source of funds, financial standing, occupation and other similar details. We may also undertake verification steps to confirm that you are the registered holder of any payment method to which you seek to withdraw funds. As part of this process, you may be required to provide the following documentation: government issued ID verification document (such as driver's license, passport or birth certificate), proof of address (utility bill such as electricity or water bill, or a bank statement in your name, showing the address as registered on your account), proof that the payment method registered is yours (such as front and back copies of your debit card, with the middle digits and security CVV code covered) and/or financial documents to attest your source of wealth or source of funds (such as bank statements, monthly pay-slips, P60). Such documents can be uploaded through the My Account page. We reserve the right to restrict your account including without limitation restricting the amount you may deposit into the account based on the information you provide, or if such information is not provided by you. We shall not be liable to you for any losses which you incur (i) prior to any such restriction being set; or (ii) on any other accounts you may have registered or which you reactivate whether prior or following any such restriction being set.
    9. We may also perform background checks on you and request any relevant documentation from you, from time to time, for the purposes such as detection and prevention of fraudulent activities, establishing your source of wealth or source of funds and detection and analysis of activity suspected as related to anti-money laundering or terrorism financing. As part of this process, you may be required to provide, government issued ID verification document (such as driver's license, passport or birth certificate), proof of address (utility bill such as electricity or water bill, or a bank statement in your name, showing the address as registered on your account), proof that the payment method registered is yours (such as front and back copies of your debit card, with the middle digits and security CVV code covered) and/or financial documents to attest your source of wealth or source of funds (such as bank statements, monthly pay-slips, P60). Such documents can be uploaded through the My Account page. We are under no obligation to advise you of on each occasion of that due diligence, verification, investigation and/or on-going monitoring takes place. Such activities may include the use of specific third party companies, who perform services as required, and publicly available information. If such due diligence, verification, investigation or on-going monitoring raises issues of concern, we may close your account and terminate the User Agreement in accordance with section ‎15 below.
    10. Whilst they are engaged by us and for a period of 24 months afterwards, none of our officers, directors, employees, consultants or agents or any other company within our group of companies or our suppliers, vendors or Brand Owner are permitted to use the Services directly or indirectly other than as may be authorised in connection with such individual’s job roles and responsibilities, e.g., for testing purposes. This restriction also applies to relatives of such persons and for this purpose 'relative' includes such person's spouse, partner, parent, child and sibling.
  4. In What Instances Will We Be Liable To You?

    1. You have certain rights under law in respect to the provision of the Services and you have certain legal remedies if we breach any of these rights. Nothing in the User Agreement will affect these legal rights or remedies. For more information about your legal rights you may contact your local Citizens Advice Service.
    2. Nothing in the User Agreement shall exclude or limit our liability for fraudulent misrepresentation or for death or personal injury resulting from our failure to use reasonable care and skill or the failure of our employees or agents to do so.
    3. Subject to sections ‎4.1 and ‎4.2 above, we will not be responsible to you or any third party in any way, for any loss or damage whatsoever arising from or in any way connected with:
      1. your, or any third party's, use of the Software or the Services;
      2. your use of any link contained on the Site;
      3. any content contained on any internet site linked to from the Site or via the Services;
      4. any modification to, suspension of or discontinuance of the Software or the Services,
      5. In addition, we will not be responsible for:

      6. indirect or any other pecuniary or consequential loss;
      7. losses that were not foreseeable by you and us at the time of you accepting the terms of the User Agreement;
      8. business losses and/or losses to non-consumers (for example loss off business, loss of business information, business interruption and loss of profits);
      9. losses caused by the equipment and devices you use to access the Software and/or Services;
      10. any acts or omissions made by your Internet service provider or other third party with whom you have contracted to gain access to the server that hosts the Site;
      11. failure to provide the Software and/or Services or to meet any of our obligations under the User Agreement where such failure is due to Events Beyond Our Control. "Events Beyond Our Control" means any cause beyond our reasonable control which prevents us from providing the Software and/or Services or fulfilling any of our other obligations under the User Agreement and includes but is not limited to cyber-attack, fire, flood, storm, riot, civil disturbance, war, nuclear accident, terrorist activity and acts of God.
    4. Subject to section ‎4.1 above, we do not promise that the Software or our Services will be available uninterrupted and in a fully operating condition at all times. Access to the Software and/or Services may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons reasonably beyond our control.
    5. Subject to those rights set out in section ‎4.1 above, we do not promise that the Software and/or Services will be error-free, that defects will be corrected or that the Software or the server that makes it available are free of viruses or bugs or represent the full functionality, accuracy, reliability of the materials or as to results or the accuracy of any information obtained by you through the Services.
    6. We will not be liable to you for any loss of data resulting from an Error (as defined in section ‎5.1 below), to the extent that such loss is not caused by our failure to use reasonable care and skill or for any damage to your computer equipment or software.
    7. Subject to the above, the Software and Services are provided on an 'as is' and 'as available' basis. We make no warranty or representation, whether express or implied (whether by law, statute or otherwise), including but not limited to implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, completeness of the Services or the Software. In addition, we do not promise that the Software and/or Services will meet your requirements.
    8. Other than as described in this section ‎4, we do not provide any guarantee in any way in respect of the Software or Services or with respect to statements made by advertisers on or via the Software and/or Services.
  5. Errors, Voiding Bets and Winnings

    1. From time to time, technical errors or human/manual errors (whether made by us or by a party acting on our behalf) may occur which affect the Services, Site and/or Software (and in some cases, such errors may not be apparent or detectable by you and/or us until our verification checks have been completed) (each an “Error”), such as:
      1. systems and/or communications errors, delays, interruptions, malfunctions, bugs and/or viruses;
      2. malfunctions and/or errors relating to games, including in respect of the underlying mechanics and maths on which the game is based. This includes where a game operates other than in accordance with its published ‘return to player’ percentage (being the rate at which winnings are paid out as published in the relevant game rules) and/or published game rules. Such malfunctions and/or errors may affect, amongst other things, the rate at which winnings are paid out, the amount of winnings paid out and/or the likelihood of winnings being paid out;
      3. errors in the terms of a bet published for the purposes of betting, for example where the terms of a bet are misstated; and/or (2) where there is a “palpable error” or “obvious error”;
      4. errors in our acceptance of a bet, for example:
        1. where a bet by you is accepted by us in error;
        2. where a bet is accepted by us after the start of the relevant event; and/or ;
        3. errors in our settlement of a bet and/or our calculation and distribution of winnings, for example, if we pay out winnings for a losing bet or wager, or if we distribute winnings that are not due to you.
    2. If there is an Error, we will attempt to resolve the Error with minimal impact to you (save that we are not required to provide any back up network and/or systems or similar services).
    3. If there is an Error: (a) any bet/wager that you have made that has been affected by that Error will be void; and (b) any winnings or bonuses (or any other similar benefit) (“Winnings”) awarded to you or paid to you which you would not have otherwise been awarded or paid (as applicable) but for that Error occurring (“Erroneous Winnings”) will be void. This means that your bet/wager will not count and any Erroneous Winnings will not be payable to you by us. This will be the case whether or not the Erroneous Winnings are credited to your account on the Site.
    4. Whilst we investigate whether any Winnings are Erroneous Winnings, we may temporarily suspend payment of such Winnings to you. If we find that such Winnings are not Erroneous Winnings, we will process the payment/credit of such Winnings. If we find that such Winnings are Erroneous Winnings, we will not pay/credit these to you.
    5. If you are for any reason able to withdraw any Erroneous Winnings, you will be liable to repay such amount to us promptly. We may deduct an amount equal to this amount against any money owed to you by us.
    6. Please see our Disconnection Policy found in section ‎24 in the event that you are disconnected whilst playing a game and game play has continued.
  6. Your Breach of These Terms and Conditions

    1. You will compensate us (and/or, where applicable, the Brand Owner) for any losses, costs and expenses, including legal fees, which such parties suffer as a result of any material breach of the User Agreement by you.
    2. Unless otherwise explicitly stated in the User Agreement, in addition to any other remedy available to us, if you breach any of these terms and conditions of the User Agreement, we will be entitled to immediately close your account(s) and terminate the User Agreement in accordance with section ‎15 below, and/or stop you from registering another account with any of the websites owned or operated by us. In such cases we shall only return to you the cashable funds in your real money bankroll, excluding any expenses or damages directly caused to us in relation to such breach, where such amount is positive. However, if you have materially breached the User Agreement, we reserve the right to withhold any deposits, winnings or funds in your account. In addition, we may withhold any funds in your account(s) if so required by applicable law, regulation or by any relevant authority. Failure to comply with the User Agreement may also result in disqualification and/or legal action being taken against you.
  7. Your Use of Our Technology And Intellectual Property

    1. You may only use the Software and all content derived from the Software, including, but not limited to, the copyright and all other intellectual property rights in the Software, in connection with the Services for your personal and non-commercial use and in accordance with the User Agreement. The Software's code, structure and organization are protected by intellectual property rights. You must not:
      1. copy, redistribute, publish, reverse engineer, decompile, disassemble, modify, translate or make any attempt to access the source code to create derivative works of the source code, or otherwise;
      2. sell, assign, sublicense, transfer, distribute or lease the Software;
      3. make the Software available to any third party through a computer network or otherwise;
      4. export the Software to any country (whether by physical or electronic means); or
      5. use the Software in a manner prohibited by any laws or regulations which apply to the use of the Software.
      (together the "Prohibited Activities").
      You will be liable to us for any damage, costs or expenses we suffer or incur that arise out of or in connection with your commission of any Prohibited Activities. You shall notify us as soon as reasonably possible after becoming aware of the commission by any person of any of the Prohibited Activities and shall provide us with reasonable assistance with any investigations we may conduct in light of the information provided by you in this respect.
    2. The brand names relating to the Brand Owner, the Site and the Alternative Platforms and any other trademarks, service marks and/or trade names used by us either on our own behalf or together with the Brand Owner from time to time (the "Trade Marks") are owned by us, any company within our group of companies, our licensors and/or the Brand Owner. In addition to the rights in the Trade Marks, we or any company within our group of companies, our licensors and/or the Brand Owner own the rights in all other content of the Sites and the Alternative Platforms, including but not limited to the Software, images, pictures, graphics, photographs, animations, videos, music, audio and text available via the Software or on the internet (the "Site Content"). By using the Services or the Software you shall not obtain any rights in the Trade Marks or the Site Content and you may use the Trade Marks and Site Content in accordance with the terms of the User Agreement only.
  8. Your Promises To Us

    You confirm the following to us:

    1. You are Legally of Age or older, you are of sound mind and you are capable of taking responsibility for your own actions.
    2. All details provided by you to us either during the registration process or at any time afterwards (including as part of any payment deposit transaction and/or with regards to your occupation details) are true, current, correct and complete and, as appropriate, match the name(s) on the card(s) or other payment accounts to be used to deposit or receive funds in your account. You may only use a card or other payment account that is in your own name, and may not use one in another person’s name to deposit or receive funds in your account. We shall assume all payment methods used in connection with your account are in your name and you are lawfully entitled to use them. If that turns out not to be true, we will not have any liability to refund monies to you or any third party (subject to any other obligations we may have under applicable laws and/or regulations). You will promptly notify us of any changes to details previously provided by you to us which includes but is not limited to your source of funds, financial standing, occupation and other similar details. From time to time you may be requested to provide us with proof or certain documents to verify the details of the card(s) or other payment accounts used by you to deposit or receive funds to your account and that you have the right to use such card(s) or other payment accounts. Depending on the outcome of these verification checks you may or may not be permitted to deposit further monies with the debit card previously used by you. Should any of the information that you provide to us be untrue, inaccurate, misleading or otherwise incomplete, this will be a breach of this User Agreement by you and we may close your account and terminate the User Agreement in accordance with section ‎15 below, as well as taking any other action that we are entitled to in accordance with applicable laws and regulations.
    3. You will not deposit any loaned funds into your account with us.
    4. Your account with us is solely for your benefit. You shall not allow any third party (including a relative, as defined in section ‎3.12 above) to use your account, account username, password or identity to access or use the Services or the Software and you shall be fully responsible for any activities undertaken on your account by you or by a third party acting on your behalf.
    5. You will not reveal your account login details to any person and you shall take all steps to ensure that such details are not revealed to any person. You shall inform us as soon as reasonably possible if you suspect that your account is being misused by a third party and/or any third party has access to your account login details so that we may investigate such matter, and you will cooperate with us, as we may request, in the course of such investigation. We will not be responsible for any misuse or access to your account login details by a third party, unless this occurs as a direct result of our failure to use reasonable care and skill.
    6. You are responsible for the security of your account login details on your own PC or internet access location. If your login details are “hacked” from your computer, due to any viruses or malware that is present on the computer that you access your account with, which do not result directly from our failure to use reasonable care and skill, this is your responsibility. You should report hacking attempts or security breaches known to you from your computer terminal as soon as you are become aware of such to us.
    7. You are fully aware that there is a risk of losing money when gambling by means of the Services. You agree that your use of the Services is at your option, discretion and risk.
    8. You acknowledge that the Software includes features provided by third parties which may be installed on your device as part of the Software and which may be automatically updated from time to time.
    9. You are solely responsible for recording, paying and accounting to any relevant governmental, taxation or other authority for any tax or other levy that may be payable on any winnings paid to you.
    10. We may seek to publish the amounts you have won alongside your chosen account username on the Site and/or through social networks for promotional purposes. We will not publish such information however without first having obtained your specific approval to do so. Full terms and conditions of our social network promotions are available here. Certain website and in-game functionality may also require the display of your username and/or the amounts that you have won or points you have accumulated to function properly (for example in-game leader boards and public chat forums). You agree that we may use your username and the amounts won as part of such functionality without seeking further consent.
    11. You are responsible for obtaining access for your device to telecommunications networks and the Internet and for acquiring any other consents and permissions required for your device to connect with the Software and the Services.
    12. You acknowledge that certain games which are included in the Services are offered to you on a "shared basis" which enables users of the Services via the Site and other websites owned or operated by us as well as users of third party platforms to play with one another. In such cases, you accept that you may play with or against other users, who may have different configurations to your own, this includes but is not limited to, different currencies and bet limits.
    13. You acknowledge and agree that we offer progressive jackpots for certain games. A ‘progressive jackpot’ is a jackpot which increases in size as a result of contributions from monies staked by players who may be based in various countries. We may decommission a progressive jackpot at any time (including before the jackpot is won in certain circumstances). In the event that we decommission a jackpot across all of our brands before it is won, we will seek to redistribute contributions and in doing so we may (amongst other things): (i) use any outstanding contributions to fund a separate progressive jackpot which players are eligible to win; or (ii) refund players the amount of their outstanding contributions.
    14. You acknowledge, that all times that are published on this Site are local British times (GMT/BST, as applicable at such time).
    15. You shall not engage in any screen scraping, web scraping or otherwise collecting or extracting (manually or via automated processes) third party data from the Sites for any purpose.
    16. That you will not use any software program, robot or external aid, which is endowed with artificial intelligence (regardless of whether you are actually using the Software). Examples of such prohibited tools, software and external aids are: (i) tools that assist players to select games in accordance with player identity, (ii) tools or websites that reveal and share information about other players against their will, such as game statistics and overall earnings, or (iii) any type of tool that performs any action on behalf of a player (collectively “Software Aids”).
  9. Prohibitions Regarding Your Uses of the Sites and Services

    1. If we reasonably determine that you are engaging in or have engaged in fraudulent or unlawful activity or conducted any prohibited transaction (including money laundering) under the laws of any jurisdiction that applies to you (examples of which are set out at section 9.2 below), any such act will be considered as a material breach of this User Agreement by you. In such case we may close your account and terminate the User Agreement in accordance with section ‎15 below and we are under no obligation to refund to you any deposits, winnings or funds in your account. In addition to the above, we may prevent you from accessing any of our other websites or servers, or accessing any other services offered by us. We shall be entitled to inform relevant authorities, other online service providers and banks, as well as card companies, electronic payment providers or other financial institutions of your identity and of any suspected unlawful, or fraudulent activity and you will cooperate fully with us to investigate any such activity. We may suspend your account whilst we investigate where we have reasonable suspicion to believe that you are engaging in, or may have engaged in, fraudulent or unlawful activity.
    2. The following are some examples of "fraudulent or unlawful activity":
      1. Illegal Funds: Where the source of funds used by you for gambling on the Site are illegal or where you use the Services in any way as a money transfer system or where we reasonably suspect that you may be engaging in money laundering activities, including use of the proceeds of crime.
      2. Unfair Betting Techniques: Utilising any recognised betting techniques to circumvent the standard house edge in our games, which includes but is not limited to martingale betting strategies, card counting as well as low risk betting in roulette such as betting on red/black in equal amounts.
      3. Circumvention: Breaking into, accessing or attempting to break into or access or otherwise circumvent our security measures and/or systems, which includes but is not limited to circumventing our systems to use the Services when you have opted out from receiving our Services.
      4. Software Aids: Using any Software Aids, as detailed in section ‎8.16 above.
      5. Using Artificial Intelligence: Using any software program or robot which is endowed with artificial intelligence to perform any action on behalf of a player.
      6. Intentional Disconnection: Intentionally disconnecting from a game while playing on the Site. We have developed and employ elaborate methods which enable us to seek out and accurately identify users who carry out an intentional disconnection during a game.
      7. Systematic Abuse: Where an account or group of accounts operate systematically in order to gain an advantage to the detriment of another player or to commit any deceitful act in relation to the other players or us – for example employing specific techniques to cheat other players or playing as a group.
      8. Special Offer Abuse: Where we reasonably suspect that you may deceitfully take (or attempt to take) unfair advantage of, or exploit or manipulate (or attempt to exploit or manipulate), any of the promotions, bonuses or special offers that we may offer on the Site or across our network from time to time (including without limitation our welcome bonuses) we will deem this to be “Special Offer Abuse”. Examples of Special Offer Abuse include the following: (i) opening multiple indistinguishable accounts to obtain a welcome bonus several times on this Site; (ii) only depositing during promotional periods in order to receive a bonus and not depositing at any other times; (iii) opening multiple accounts on the Site or across our network; (iv) where we have reasonable suspicion as to the truthfulness of your identity; (v) repeatedly playing free games but not playing paid-for games; (vi) purchasing all the tickets for a free game; or (vii) repeatedly depositing, cashing out and redepositing purely to gain a deposit related bonus.
      9. Depositing But Not Playing: Depositing an excessive amount of funds into an account but not playing or having the intent of not playing with such funds.
      10. Failed or Uncompleted Verification In the event that you fail: (i) to provide us with all verification documents requested; or (ii) to provide us with accurate and valid documents to verify you registration details, as set out in section ‎3 above.
    3. If you suspect that any player is cheating, you can contact us at help@winkslots.com
  10. Your Account

    1. Your account is for your sole personal use only and shall not be used for any professional, business or commercial purpose.
    2. Only one account per person is permitted. Unfortunately, this is necessary to prevent abuse of our generous "free money" policies.
    3. Monies held in your account shall not attract any interest.
    4. If you do not log in to your account for a consecutive period of 12 months for reasons other than self-exclusion in accordance with the Responsible Gaming Policy, your account will be considered a "dormant account". Before an account becomes a dormant account, we will use reasonable efforts to notify you via the most current contact details you provided to us. Following your account becoming a dormant account, for security reasons we will suspend the balance in the account at that time to ensure the balance is safe and secure. This means you may not see your balance in your account if you attempt to log-in. However your rights to the balance in your account are unaffected and, you can at any time contact us at help@winkslots.com to request access to any positive balance in your account before the account became a dormant account. Following your request and following our completion of any identity verification checks we need to undertake, we will restore access to your account and such positive balance where we are reasonably able to do so, or if we are not reasonably able to restore access to your account, we will refund the positive balance directly to you.
    5. We may, at any time including after termination of the User Agreement, set off any positive balances in your account against any amount owed by you to us. By way of example, in the event that following the settlement of a bet in your account in relation to your use of our betting services a resettlement is required, we shall be entitled to deduct from your account any required amount of money.
    6. We may implement a rounding policy in relation to monies deposited by or cashed-out to members where currency conversion is involved. The effect of this policy shall be that deposit or cash-out amounts in currencies other than in Pounds Sterling might be rounded up or down on conversion to or from Pounds Sterling. By way of example only, if according to the exchange rate a 10 EUR deposit is converted by us into 8.61 Pounds Sterling then your account will be credited with 9.00Pounds Sterling. Details of the rounding policy in effect from time to time will be available to you at the point that any monies are converted.
    7. Any funds you deposit with us will be held in a bank account in our name (the “Designated Account”). The Designated Account is a separate account which only contains funds deposited by and due to players, which are to be used for the sole purpose to pay for players’ use of our Services. The funds will be retained by us in the Designated Account until used for that purpose.
    8. Please note that the Designated Account meets the Great Britain Gambling Commission’s requirements at the medium protection level as we hold player funds separate from our funds in this account, which is designated as a client account and subject to specific instructions as to how these funds are to be treated. This means that steps have been taken to protect customer funds but there is no absolute guarantee that all funds will be repaid if we should at any time become insolvent. For more information about the protection of customer funds please see the Great Britain Gambling Commission website here.
    9. If we should at any time become insolvent and voluntarily placed into insolvency proceedings, our assets and liabilities shall be handled in accordance with the insolvency law and rules thereto of the United Kingdom (subject to any relevant judicial determination, conflicts of laws principles and the like). General creditors shall be paid dividends in accordance with applicable provisions of such law and rules. Furthermore, it is our intention that non-wagered funds in the Designated Account shall at such time be subject to the arrangements as set forth above in section 10.8. That UK insolvency law should control in the event of insolvency proceedings involving the Company is consistent with the choice of law and court arrangements set forth in section 21.1. You should be advised, however, that despite our intentions, the outcome of a decision made by a duly appointed insolvency practitioner or a judge could result in a different controlling legal standard than was our intention.
    10. Where the Software uses a third party application interface, not all the information relating to your past gambling activities will be displayed online.
    11. If you have a child who is not Legally of Age, you should take special care to ensure that they do not access the Services via your devices.
    12. You may only access the Software and use the Services via your own account and you may never access the Software or use the Services by means of another person's account. Should you attempt to use the Services or Software by means of any other person's account, such act will be a breach of this User Agreement, and we may close your account and terminate the User Agreement in accordance with section ‎15 below.
    13. Your real money fund balance (those funds that you have deposited and any winnings derived from such funds as well as any bonus funds that have met the applicable wagering requirements) may be referred to on the Site as Deposit Balance, Real Balance, Real Cash, Cash Balance or Real Money while your Bonus Funds (which are the total of bonus funds that have not yet met the applicable wagering requirements and any winnings associated with such bonus funds) may be referred to on the Site as Bonus Balance, Games Bonus or Casino Bonus Balance. Your total balance will be that of your real money fund balance and Bonus Funds. For the avoidance of doubt, any Pending Vouchers and Pending Free Spins, are included in Bonus Funds until the applicable wagering requirements have been met that have met and any reference to "bonus" or "bonuses" in the User Agreement include Pending Vouchers and Pending Free Spins, unless otherwise stated.
    14. Please note that where your identity as the registered owner of a payment method cannot be confirmed without supporting documentation, you may be required to provide sufficient documents for us to verify this point before you will be permitted to make a withdrawal.
  11. Payment Transactions and Payment Fraud by You

    1. You are fully responsible for paying all monies owed to us. You agree that you will not make or attempt to make any charge-backs, and/or deny or reverse any payment that you have made and you hereby agree that you will reimburse us for any charge-backs, denial or reversal of payments you make and any loss suffered by us as a consequence of this. We may cease to provide the Services or withhold payment to certain users or to users paying with certain debit cards in accordance with the terms of this User Agreement.
    2. Our group entity, Broadway Gaming UK Limited is the merchant of record for all payment processing in connection with your account. The name of ‘Broadway Gaming UK Ltd’ will appear on your payment statements, as applicable.
    3. We may use third party electronic payment processors and/or financial institutions to process payments made by and to you in connection with your use of the Services.
    4. If we reasonably believe that a fraudulent payment is being made or received, including use of stolen debit cards, or any other fraudulent activity (including any charge-back or other reversal of a payment), we reserve the right to close a user's account and terminate the User Agreement, reverse any pay-out made and recover any winnings. We shall be entitled to inform any relevant authorities or entities (including credit reference agencies) of any payment fraud or otherwise unlawful activity, and may employ collection services to recover payments. We shall not be liable for any unauthorized use of debit cards, irrespective of whether or not the debit cards were reported stolen other if required by laws and regulations which apply to us. We reserve the right to charge you fees for handling your deposits and withdrawals to and from your account as shall detailed in the "Cashier".
    5. We may block or close your account if we have reasonable grounds to believe you have used or attempted to use someone else’s payment method and that person has entered into a self-exclusion agreement with us.
  12. Our Promotions and Bonuses

    1. We may offer promotions, bonuses or special offers from time to time which are subject to the User Agreement, the Bonus Policy and promotion-specific terms and conditions made available to you (“Promotion Terms”). In the event of a conflict between the User Agreement, the Bonus Policy and/or the Promotion Terms (to the extent that the terms apply to a bonus or special offer), the following order of priority shall apply: (i) Promotion Terms; (ii) Bonus Policy; (iii) User Agreement.
    2. You should check the relevant terms and conditions before participating in any promotions, bonuses, contests, competitions or special offers as by participating in such, you accept and agree to be legally bound by such terms.
    3. We may cancel, modify or suspend the promotion, contest, competition, or special offer, including without limitation, where required for security reasons, to comply with applicable law or regulation, due to abuse or otherwise where the promotion is not capable of being conducted as specified as a result of exceptional circumstances. Other than where necessary to prevent fraud or other similar unlawful behavior, any such cancelation, modification or suspension will not apply to you if you have opted into the promotion, or special offer, made a deposit in expectation of receipt of any promotional funds or other benefits offered, and/or commenced to participate in the promotion or special offer prior to the date of the communication of the cancelation, modification or suspension.
    4. In the event that we reasonably suspect that a user of the Service is undertaking Special Offer Abuse (as further described in section ‎9.2(h)), then we may take one or more of the following actions:
      1. request that you provide any one of the following: (a) government issued ID verification document (such as driver's license, passport or birth Certificate); (b) proof of address (utility bill such as electricity or water bill, or a bank statement in your name, showing the address as registered on your account); or (c) proof that the payment method registered is yours (such as front and back copies of your debit card, with the middle digits and security CVV code covered). Such documents can be uploaded through the Cashier or a designated pop-up or sent to us by email, as shall be applicable from time to time. We may request that copies of such documents are certified at your own expense, meaning that the documents are stamped and attested by a competent professional who holds a position normally recognised as acceptable in the UK or Ireland for such certification, if, for example we reasonably believe that your document is not legitimate or valid. Should the documents fail our internal security checks – for example, if we suspect that they have been tampered with, or are in any way proved to mislead or misrepresent – we shall be under no obligation to accept such documents as valid, and under no obligation to provide feedback on the exact nature of our findings with regards to these documents. Any failure by you to provide the documentation referenced above, will result in you failing the verification process,
      2. deny, withhold or withdraw from any user any bonus, offer or promotion, either temporarily or permanently, or
      3. close that user's account and terminate the User Agreement in accordance with Section ‎15 below.
    5. If we have concerns about the nature or extent of your gambling from a responsible gambling perspective, we may restrict you from being eligible for bonuses on a temporary basis. We will inform you by email if this restriction is applied to your account and the period for which it will apply.
    6. We reserve the right to disqualify certain countries from offers. Among the countries whose players are disqualified from promotions are those falling under section ‎3.4.
    7. Any complimentary bonus (whether real money bonuses, Chips (as defined in section ‎28.1.1), bonus points or some other form of incentive) credited to your account must be used in adherence with such terms and conditions.
    8. We may, from time to time, offer you special promotions. These promotions may be notified to you by various means, including but not limited to (i) email, (ii) telephone, (iii) SMS and (iv) additional windows opening from within the Software, unless you have unsubscribed from receiving marketing by these means. Promotions begin at 00:00 and end at 23:59 GMT/BST (as then applicable) on specified dates, unless stated otherwise in the applicable Promotion Terms.
    9. We will provide you with an opt-out option in relation to various types of communications from us and should you choose to opt-out from communications we shall respect your wishes in such regard.
    10. Bonus funds are subject to wagering requirements, this means you are obligated to make wagers totaling a particular value in order to be able to withdraw bonus funds and any winnings associated with those funds. Please see the Bonus Policy (section 27) below for more details on wagering requirements.
    11. Unless otherwise indicated in the promotion correspondence or an on-line offer, an offer is intended for the addressed recipient or category of recipient only and cannot be transferred. If you are not the intended recipient or within the intended category of recipient then the offer is null and void.
    12. To be eligible to participate in any promotions, bonuses, contests, competitions or special offers, you must be a "Qualifying Player" i.e. you must:
      1. be Legally of Age;
      2. be legally entitled to use the Services in accordance with the User Agreement;
      3. unless the applicable Promotion Terms indicate that a "no purchase necessary" route is available and subject to any provisions in the User Agreement, have successfully completed registration on our Site and opened a real money player account in accordance with the User Agreement;
      4. satisfy any other eligibility criteria set out in the relevant Promotion Terms; and
      5. not be an Unauthorized Person (as defined below).
      None of the Brand Owner’s officers, directors, employees, consultants or agents or any other company within the Brand Owner’s group of companies or their suppliers, vendors are permitted to participate in an offer. This restriction also applies to relatives of such persons and for this purpose 'relative' includes such person's spouse, partner, parent, child and sibling. Any persons listed in this section is an Unauthorized Person.
  13. What Are Our Obligations to You?

    1. Other than with regards to our obligations under any law or regulation which applies to us, we have no obligation to check whether you are using the Services in accordance with the User Agreement nor are we obliged to investigate or pursue any complaints made by you against any other player using the Services or to take any other action in connection with this
    2. We have no obligation to maintain account login details. If you misplace, forget or lose your account login details due to anything other than our failure to use reasonable care and skill, we shall not be liable to you for this.
  14. Your Disputes With Us

    1. Other than as a result of a technical failure which we are directly responsible for, you accept and agree that the random number generator will determine the randomly generated events required in connection with the Services and where the result shown on the Software (as operated by your hardware) conflicts with the result shown on our server, the result shown on our server shall in all circumstances take precedence. You understand and agree that (without prejudice to your other rights and remedies) our records shall be the final authority in determining the terms of your use of the Services.
    2. Customer support is available if You experience any difficulties or problems and can be reached by email at: help@winkslots.com. live chat or phone. We encourage You to contact Us with any difficulties or problems. 14.3 For Customers, the following disputes procedure applies:
    3. If you have a complaint about any aspect of the general conduct of licensed activities other than the outcome of a gambling transaction, the matter will be categorised as a 'complaint' and be processed through our internal complaints procedure. Where the complaint refers to the outcome of a gambling transaction and is not resolved at the first stage of the complaints procedure, the matter will be categorized as a 'dispute'.
    4. We aim to keep you informed throughout the process. On receipt of Your complaint we will email you and acknowledge that we have received Your complaint, will confirm the particulars of Your complaint and provide you with a copy of this procedure.
    5. During the internal process all telephone and email communications may be recorded. If the contents of these communications are disputed we will consult these records and they may be key to the ultimate decision.
    6. We will handle Your complaint or dispute in accordance with Gambling Commission's guidelines. Where such guidelines, as published from time to time, conflict with this clause of these Terms and Conditions, the guidelines shall control.
    7. You should initially contact customer service by emailing customer support using the details above in 14.2, by using the Live Chat facility on Our Website or calling us by phone.
    8. We aim to provide you with a substantive response to Your complaint as soon as practically possible and, in any event, so long as You cooperate with the process in a timely manner, resolve Your complaint within eight weeks from the date we receive the complaint. We will ensure that we write to You within eight weeks of the date we receive Your complaint or dispute with either a final response or an update of the position explaining that due to a lack of timely cooperation from You during the process, that we are or may not be in a position to provide a final response within our normal eight week review process.
    9. An advisor will log Your call/message, investigate Your enquiry and respond to it. If Your concern is not resolved at this stage you can escalate the complaint or dispute by referring the matter in writing addressed to the Head of Customer Support, at: Manager@bingosupport.org
    10. The Head of Customer Support’s response represents the final stage of the internal complaints and disputes procedure. In the case of a dispute (but not a complaint) you will be notified that if you still remain dissatisfied with that decision you have the right to refer Your dispute to our Alternative Dispute Resolution (ADR) entity, eCogra, at https://ecogra.org/forms/adr-dispute-step-1. This entity may change without notice in which case Your dispute would be referred to any successor ADR service provider.
    11. Alternative Dispute Resolution (ADR) involves the referral of unresolved disputes to an independent third party for adjudication. This includes unresolved disputes about the outcomes of gambling transactions. There is no charge to you for using this service. The details of our ADR entity are also held by the Gambling Commission.
    12. eCogra or any successor ADR entity reserves the right to reject disputes referred for resolution on the basis that they are frivolous or vexatious, but we are not permitted to refuse referral on that basis. The ultimate resolution may be made binding on both parties but does not deprive you of the right to pursue the matter in the courts of appropriate jurisdiction.
    13. Details of all disputes referred to the eCogra or any successor ADR entity and details of the outcome will be provided by us to the Gambling Commission, as required by the License Conditions and Codes of Practice attached to our operating license.
  15. Account Closure and Termination

    1. We will suspend or close Your Customer Account (notwithstanding any other provision contained in the Terms and Conditions) where we have reason to believe that any of the following has occurred in relation to Your activity with Us:
      1. If you have more than one Active Customer Account with Our Website;
      2. If the name registered on Your Customer Account does not match the name on the bank account and/or the card(s) used to make deposits on Your Customer Account;
      3. If We have reason to believe Your Customer Account is being funded in whole or in part by a third party;
      4. If you provide incorrect or misleading information while registering or attempting to register an Account with us;
      5. If you have allowed or permitted (intentionally or unintentionally) someone else to Participate on the Website using Your Customer Account.
      6. If you have 'colluded' with other players, for example, You have played in tandem with other Customer(s) as part of a club, group, etc., or placed bets or wagers in a coordinated manner with other Customer(s) involving the same (or materially the same) selections;
      7. If We have received a “charge back” and/or a "return" notification via a deposit mechanism used on Your Customer Account;
      8. If You are found cheating, money laundering or undertaking any kind of fraudulent activity (see clause xx);
      9. If it is determined by Us that You have employed or made use of a system (including machines, computers, software or other automated systems such as bots etc) designed specifically to defeat Our gaming systems; or,
      10. If you have previously self-excluded on any of Our casino or bingo brands or via Gamstop.
    2. If we have reasonable grounds to believe that You have participated in any of the activities set out in clause 15.1 above then (in addition to Our right to effect a suspension or closure of Your Customer Account), We reserve the right to withhold all or part of the balance and/or recover from Your Customer Account deposits, pay outs, bonuses, winnings that are attributable to any of the practices contemplated in clause 15.1. In such circumstances, Your details may be passed to the applicable authorities, regulatory or any other external third parties. The rights set out here are without prejudice to any other rights that We may have against You under these Terms and Conditions or otherwise.
    3. Notwithstanding any other provision of these Terms and Conditions, We may at our own discretion and without having to provide any justification, refuse to open an account or close an existing Customer Account. Where We have exercised our right to close an Account, this decision shall have no impact on any contractual obligation(s) between You and Us that may exist at the time of such Account closing.
    4. If You wish to close your Customer Account at any time for any reason, you should send an email to customer service help@winkslots.com and state Close My Account in the title. A customer services agent will endeavour to respond to you within the next working day or as soon as possible afterwards in order to process your request and, subject in all cases to the provisions of these Terms and Conditions and (if relevant) applicable law and regulation, to arrange return of any Available Funds in Your Customer Account.
    5. On termination of the User Agreement:
      1. you shall stop using the Software and the Services;
      2. you shall pay all amounts due and owing to us;
      3. you shall remove and permanently delete the Software from your computer equipment and destroy all related documentation in your possession, custody, power or control; and
      4. neither party shall have any further obligation to the other, except as otherwise provided in the User Agreement.
    6. The right to terminate the User Agreement and to close your account given by this section shall not stop you or us from exercising any other right or remedy in respect of the breach concerned (if any) or any other breach.
    7. If you have chosen to self-exclude yourself from our Site, we will close all accounts identified as belonging to you, in accordance with our Responsible Gaming Policy. However, if you choose a temporary “Take a Break” period, your account will be suspended only at the requested brand only.
    8. If you have previously had any issue with gaming addiction, financial difficulty, or any other such issue accounted for under our “Responsible Gaming” procedure, you must not use our Software or Services or open new accounts with us or with any of the websites owned or operated by us or with any other company within our group of companies whilst such issue persists.
  16. General

    1. If any part of the User Agreement is disallowed or found to be ineffective by any court or regulator or administrative body, the other provisions of the User Agreement shall continue to apply. In such cases, the part disallowed or ineffective shall be interpreted as closely as possible to its original aim.
    2. If you breach the terms of the User Agreement and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach such terms.
    3. Unless expressly stated otherwise, nothing in the User Agreement is intended to give rights to anyone except you and us. This does not affect our right to transfer the User Agreement under section ‎16.5.
    4. Nothing in the User Agreement shall be construed as creating any agency, partnership, or any other form of joint enterprise between you and us.
    5. We may transfer our rights or obligations or sub-contract our obligations under the User Agreement, in whole or in part, without your consent: (i) to any entity within our corporate group, or (ii) in the event of a merger, sale of assets or other similar corporate transaction in which we may be involved in. The balance in your account shall not be negatively affected by such transfer or subcontracting. You may not transfer any of your rights or obligations nor sub-contract any of your obligations under the User Agreement in whole or in part.
    6. Without affecting your rights with respect to the Designated Account as stated above, nothing in the User Agreement will grant you any security interest over our assets, including for the avoidance of doubt on any amounts standing to the credit of your account.
  17. Gaming Regulations

    We are regulated by the laws and gaming regulations of Great Britain, as applicable. You acknowledge that we may be bound to disclose certain information about you and your account to the Great Britain’s authorities pursuant to such laws and regulations. For more information regarding the licensing status of Broadway Gaming Ireland DF Limited, please see here.

  18. Use Of Our Chat Feature

    1. As part of your use of the Service we may provide you with a chat facility through which you will be able to communicate with other users of the Service. We may review the chat and to keep a record of all statements made on such facility. Your use of the chat facility is subject to the following rules:
      1. You shall not make any statements that are sexually explicit or grossly offensive, including expressions of bigotry, racism, hatred or profanity.
      2. You shall not make statements that damage a third party’s reputation or which are abusive, harassing or insulting to other users of the Service.
      3. You shall not make statements that advertise, promote or otherwise relate to any other online entities.
      4. You shall not make statements about us or the Sites or any other Internet site connected to us that are untrue and/or malicious.
    2. In the event of your breaching any of the above provisions relating to the chat facility, we shall have the right to remove your chat privilege or close your account and terminate the User Agreement.
    3. PLEASE NOTE: When using the chat facility any personally identifiable information that you submit, can be read, collected, or used by other users of the same chat facility and could be used by third parties to send you unsolicited messages. We are not and shall not be responsible for the personally identifiable information that you choose to submit via the chat facility.
  19. Customer Service Department

    1. For service quality assurance calls made by you to the customer service department may be recorded.
    2. You hereby expressly consent to us using the contact details provided by you on registration to occasionally contact you directly in relation to your use of the Services or any other products or services offered by us, our partners or affiliates from time to time.
    3. We will not tolerate any abusive behavior exhibited by users of the Service to our employees. In the event we deem that your behavior, via telephone, live chat, email or otherwise, has been abusive or derogatory towards any of our employees, we shall have the right to close your account with us and terminate this User Agreement and such act will be considered as a breach of this User Agreement by you.
  20. Exchange Rates

    Jackpot and other promotional amounts may be displayed on the Site in one currency but actually paid to you in another currency. All currency conversions executed by us for the purposes of allowing you to deposit and cash-out money from your account shall be executed by us at an exchange rate sourced from http://www.xignite.com (with such rates being regularly updated throughout the day). A fee may be charged which is comparable with commercial rates offered by banks and card companies.

  21. Governing Law

    1. The User Agreement and the relationship between the parties shall be governed by, and interpreted in accordance with the laws of England and Wales. Without prejudice to your right to refer your dispute to an alternative dispute resolution procedure with eCOGRA, if you wish to take court proceedings against us you must do so in the English courts which both you and we submit to.
  22. Provisions Relating to Jackpot Winnings and Live Casino

    1. Progressive Instant Win or Casino Jackpot Winnings
      Jackpot prizes shall be awarded to the winners only after being validated.
    2. Live Casino
      In order to play on our Live Casino a player must meet the following minimum hardware, software and connection requirements:
      • Hardware:
        • 2.5 GHz Intel Pentium III or 100% compatible
        • 1 GB RAM
        • Keyboard, mouse
      • Software:
        • Microsoft XP SP2 or higher
        • SVGA graphics card capable of 800 x 600 resolution or higher
        • Internet Explorer 8.0, Mozilla 2, Chrome 1/0/0154, Safari 3.0 or later
        • Adobe Flash Player 9
      • Connection: 256 kbps
      Please note that we may discontinue support for outdated versions of the hardware or software mentioned above.
      You may only wager from your real money fund balance on our Live Casino.
      You hereby agree that in the event that the Live Casino is disconnected due to hardware, software and/or connection configurations not listed above, we shall be under no obligation to refund such player and we will not be responsible for any loss, including loss of winnings, which may result.
  23. Language Discrepancies

    The User Agreement has been drafted in the English language. In the event of any discrepancy between the English language version of the User Agreement and any translated version of the User Agreement, the English language version shall prevail.

  24. Disconnection Policy

    Unfortunately, communication problems over the internet may cause sudden disconnections. In the event the Software recognizes that you disconnected and the game play continued, then we will update your balance with your winnings in case you have won. In the event of an outage resulting in the game being cancelled, then we will update your balance with your bet amount. Your game history is available under the “My Account” page. For more information please contact customer service department at help@winkslots.com.

  25. Instant Games RTP

    RTP stands for “Return To Player” (being the rate at which winnings are paid out as published in the relevant game rules). For more information on how RTP is calculated please click here.

    The RTP percentage for each game is listed within the information/help pages for that particular game. In instances where an RTP for a particular game is not found in that game’s information/help pages, then please click here.

    The RTP table is updated from time to time. If there is a conflict between the RTP as set forth in a game’s information/help pages and the RTP table found at the link in the above paragraph for that game then the RTP published on the game’s information/help pages shall control.

  26. Provisions Relating to Your Participation in The Games on The Site

    1. If you have not successfully made a real money deposit into your account (“Non Funded Account”), the maximum aggregate real money winnings you can receive is limited to £25 (subject to all applicable wagering requirements being met). If your win or your aggregate winnings is more than £25, subject to all applicable wagering requirements being met, you will be entitled to receive up to £25 in your real money balance. Any real money winnings above such amount will be void. Deposits that have been made after the above £25 win will not be voided, however you will still not be entitled to receive the voided winnings generated prior to such deposit.
    2. Only one player from each specific IP address shall be allowed to open one game on any of the websites within the same network.
  27. Bonus Policy

    1. We give bonus offers on the Site from time to time. These bonuses are subject to the following rules:
      1. Bonus Funds are: (i) a cash bonus from deposits, (ii) cash from the redemption of bonus points, (iii) any other cash bonus that you may receive from us through offers which include but are not limited to promotions. Please note that withdrawal restrictions may apply to any Bonus Funds.
      2. Bonuses will be credited to your account as Bonus Points or Bonus Funds only, unless otherwise stated.
      3. You may only cash out real funds, subject to the Deposit and Withdrawal Policy, and may never cash out any Bonus Points or Bonus Funds. Winnings generated from the Bonus Funds may become real balances as set out.
      4. Wagering Requirements: Each bonus has its own wagering requirements. In order to meet the applicable wagering requirement, no real money shall be deemed to contribute (in full or in part) to the wagering requirement, unless otherwise specified by us.
      5. Real money funds will always be used in a game before Bonus Funds and the status of both will be displayed in each player’s "My Account" webpage.
      6. If you do not log in to your account for a period of 5 days, any bonuses (including all vouchers, free spins, bingo bonus funds, games bonus funds, chat points, loyalty points, shop coins) and any related winnings where the wagering requirements have not been fulfilled, shall be forfeited by you without further notice and are not refundable.
      7. If you place a wager on IG with Restricted Funds and win at least £100, subject to the fulfilment of any wagering requirements, you will receive up to a maximum of £400 over the initial bonus amount granted to you, which was used to generate such winnings. By way of example, if you are granted £100 in Bonus Funds, and the winnings generated from such Bonus Funds on IG at the time of the fulfilment of the applicable wagering requirements are £300, then (£100 + £400) will be transferred to your real money bankroll (i.e. the £100 bonus amount and £400 in winnings). Such limitation shall not apply to verified progressive jackpot winnings derived from Restricted Funds. Restricted Funds means all the Bonus Funds and IG Free Spins that have not yet met the wagering requirement and any winnings associated with such Bonus Funds or IG Free Spins.
      8. Game winnings which are a result of bonus wagering will be accumulated to the bonus bankroll according to the rules set out herein. Once the wagering requirements for a specific bonus are completed, the remaining Bonus Funds and winnings associated with such bonus will be transferred to the player’s real bankroll.
      9. We reserve the right to eliminate completely the contribution of bonus money to bingo games’ jackpot amounts or decrease the relative contribution of bonus money to bingo games’ jackpot amounts by differentiating bonus money from real money wagering. On selected IG jackpots, only wagers with real money shall increase the jackpot prizes, in such cases the RTP will appear as a range in the IG RTP report which can be found here. For more information on how RTP is calculated please click here

        The RTP table is updated from time to time. If there is a conflict between the RTP as set forth in a game’s information/help pages and the RTP table found at the link in the above paragraph for that game then the RTP published on the game’s information/help pages shall control.

      10. Unless otherwise stated in the specific terms and conditions relating to a bonus, prior to cashing out such bonus, you must wager x30 the total amount of the Bonus Funds granted prior to cashing out your Bonus Funds. For example, with respect to a non-deposit related bonus of £10, you must wager at least £300 before cashing out the £10 bonus. Should you cash out your bonus before wagering £300, you will forfeit your bonus
      11. Winnings generated as a result of bonus wagering will be accumulated to your bonus bankroll according to the provisions set out herein. Once the wagering requirements for a specific bonus have been completed, the remaining balance will then be transferred to your real bankroll. If you cash out before meeting the wagering requirement, you will forfeit all Bonus Funds (including the above such winnings).
      12. Re-Deposit Bonus: In the event we offer you a re-deposit bonus (as we may determine from time to time), the following shall apply. The regular re−deposit bonus percentage will be specified by us and may vary for each deposit you make.
      13. We may offer you the option to opt out of receiving our deposit bonuses which includes but is not limited to the First Deposit Bonus and Re-Deposit Bonus by ticking the box found in the Site’s cashier, where available. If you choose to opt out of receiving deposit bonuses, you will not be entitled to participate in any deposit related offer, even if such offer is displayed or communicated to you.
      14. We reserve the right to decline to grant you any deposit bonus offer, in the event that you have an outstanding withdrawal request until such request has been processed by us.
      15. We reserve the right to decrease or deny you any deposit bonus offer when you deposit through selected payment methods and/or deposit from selected countries.
      16. Winnings that result from playing on IG with Bonus Funds and have met the applicable wagering requirements may be cashed out of the player's account subject to the limitation to the maximum winning amount defined for a Non-Funded Account, if applicable.
      17. Registration promotions and the first deposit promotions cannot be combined with any other similar promotion.
      18. Any suspicious cash−ins, in which there may be cause for belief that less than the minimum wagering requirements were made during the claiming of a promotional offer, will be audited before being processed.
      19. Unless otherwise stated in the specific terms and conditions of a specific offer, if you win a tangible prize, you may instead choose to receive real money into you real money account with the Site instead of such prize. However, such real money credited to your account with the Site will be 50% of the tangible prize’s retail value.
        Please note that separate terms and conditions exist for the claiming of promotions or offers.
    2. Section 27.1 of the Bonus Policy (as applicable) shall apply to your use of the Pending Vouchers and Pending Free Spins unless otherwise stated in Section 29.
    3. Your use of the Free Instant Games are subject to the terms below:
      1. Whilst we describe the IG promoted as "free" we do require you to register with the Site. You are not required to pay anything in order to play the IG Free Spins once they are granted to you.
      2. We reserve the right to choose, whether IG Free Spins can only be played on specific games or devices.
      3. IG Free Spins may be granted in various formats, for example as part of a voucher granted by us. The number of IG Free Spins granted to by us is subject to each promotion offer and can vary.
      4. In the event that you begin to play with a voucher on a specific type of device, for example a PC or mobile device (where available), you will only be able to complete your use of the applicable voucher on that specific type of device.
      5. We may cap the amount that you may win from your IG Free Spins, regardless of the winning amount displayed.
      6. Winnings resulting from IG Free Spins will be granted to your IG bonus bankroll or real money bankroll, according to the promotion offer, once you have used all the IG Free Spins granted to you on the relevant voucher, and subject to the voucher still being in force and the maximum winning amount. Please note that a voucher may have an expiry date.
      7. If you fail to use any voucher(s) granted to you at the time of cash-out, then you will forfeit such voucher(s).
      8. You agree by accepting the IG Free Spins to meet the wagering requirement in accordance with any applicable promotion offer.
      9. If you fail to meet the IG Free Spin(s) wagering requirements, or you have failed to use the IG Free Spin(s) granted to you by the expiration date (if applicable) then you will forfeit any related winnings which have accrued to your bonus bankroll or real money bankroll, as the case may be.
      10. You may start playing IG Free Spins provided by a new voucher once you have used all IG Free Spins on your current voucher.
      11. Winnings generated from your IG Free Spins will be detailed in the My Account page.
      12. Your winnings derived from the use of vouchers will be displayed in points. Only when the requirements above are fulfilled, the points displayed will be converted to winnings in your bonus bankroll, IG bonus bankroll or real money bankroll or otherwise according to the promotion offer. Unless otherwise stated: (i) the conversion rate shall be 100 points equals £1; and (ii) winnings from such vouchers are capped at £1.
      13. In case of disconnection recognized after you begin to use a IG Free Spin, we will play the applicable IG Free Spin for you and update your balance accordingly.
    4. Your receipt of prizes is subject to the terms below:
      1. Qualifying Players who win a prize as the result of any promotion (each, respectively, a "Winner" and a "Prize") agree that there is no right to a cash alternative unless we elect to offer such a cash alternative.
      2. Unless otherwise indicated there, a cash Prize will be paid into the account of the Winner.
      3. Where we arrange for a non-cash Prize to be delivered to you, the delivery may need to be signed for, but in all cases we reserve the right to require that a particular Prize is made available for collection by you.
      4. We reserve the right not to award a Prize or to seek the return of any Prize awarded in the event that the Winner is not entitled to receive such Prize in accordance with applicable law or if we have cause to disqualify the Winner for reasons which include but are not limited to those listed in section 9.2. The Company shall have no liability to the original Winner if they do not receive the Prize in such circumstances.
      5. Any entitlement to receive a Prize is non-transferable.
      6. The Winner is solely responsible for the payment of any applicable tax in relation to the relevant Prize. Where a Prize consists of an event, activity, holiday or the performance of a service, the Winner is solely responsible for complying with any booking or other conditions or instructions of the relevant third party provider or organiser and must be able to comply with any restrictions as to dates and times in relation to the Prize (which may not be re-scheduled) and any other eligibility restrictions imposed by the relevant third party provider or organiser. We will not provide any form of insurance, including without limitation any public liability or cancellation insurance, in respect of any Prize consisting of an event, activity, holiday or service.
      7. Our offering of a particular Prize implies no affiliation on our part with or sponsorship or endorsement of the relevant third party manufacturer, supplier, provider or organiser. Any photograph used to promote a Prize is for illustrative purposes only and the actual Prize may differ from the item shown in the photograph, including without limitation as to make, model, specification, colour, finish, packaging and other features.
      8. Except as expressly provided in these promotion terms, the Prize is provided on an 'as is' and 'as available' basis. We make no warranty or representation, whether express or implied (whether by law, statute or otherwise), including but not limited to implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose or completeness of the Prize. In addition, we do not promise that the Prize will meet your requirements.
      9. We are not responsible for any loss or damage caused to Prizes due to postage or delivery.
      10. All Prizes / promotions are advertised as being in pounds sterling, however if your account is registered in Euros or US Dollars, or any other currency we may offer, then the prize or cash value will be paid to you in your currency, unless stated otherwise in the relevant promotion terms. For example, if the advertised prize is £100 and your account is registered in US Dollars, then the prize you will receive will be $100.
  28. Loyalty Points

    1. Loyalty Points or Wink Slots Points (either of which may be referred to in these Terms of Service as “Loyalty Points” and which may be referred to on the Site as Points, Games Points, Shop Coins or Reward Coins) means those Points awarded through promotions or by playing on IG.
    2. Loyalty Points are being awarded for every £10 in real money wagered on IG.
    3. Loyalty Points will be awarded upon claim via 'My Zone' on the following login. i.e. if you wager £10 in real money on IG, you will receive a claim for 1 Loyalty Point on your next login to the site
    4. Only real money wager from your bankroll will be eligible for Loyalty Points.
    5. You can redeem Loyalty Points via the 'Shop' page.
  29. Pending Vouchers and Pending Free Spins

    1. We may offer you promotions or special offers in which you may be eligible to receive a pending voucher ("Pending Voucher") or a pending free spin ("Pending Free Spin").
    2. The Pending Voucher and Pending Free Spin will be credited to your account but will only be available for your use after you have: (i) wagered an amount of the real money deposit used to generate the Pending Voucher or Pending Free Spin; or (ii) an amount from your real money fund balance, which will be detailed in the relevant Promotion Terms. Wagers made on roulette games will not count towards the real money wagered in order to receive the relevant Pending Voucher or Pending Free Spin.
    3. The relevant Promotion Terms will also state with respect to the relevant Pending Voucher of Pending Free Spin: (i) the amount that the winnings generated by a Pending Voucher or Pending Free Spin will be capped at; and (ii) the expiration date and any unused Pending Voucher or Pending Free will be removed from your account and shall not be available for your use.
    4. Winnings generated by the Pending Voucher and Pending Free Spin will be credited to your real money bankroll or Bonus Fund balance (as applicable and as detailed in the relevant promotion) and such winnings may only be withdrawn in accordance with the Deposit and Withdrawal Policy.
  30. Deposit and Withdrawal Policy

    1. General
      1. The Site caters for various payment options as detailed below.
      2. From time to time you may be requested to provide us with certain documents to verify the details of the debit card used by you to deposit money to your account.
        Depending on the outcome of these verification checks you may or may not be permitted to deposit further monies with the debit card previously used by you.
      3. The Site restricts the total number of registered payment methods per player to 5.
    2. Deposits and Withdrawal Methods

      Debit Cards

      Visa Logo
      Available in GBP and EUR only.
      A deposit by Debit Card is one of the quickest deposit methods at the Site. The Site accepts Visa/MasterCard Debit card.
      Available for both depositing funds and withdrawal, subject to the exceptions stated under this Deposit and Withdrawal Policy.

      PayPal

      paypal
      Available in GBP and EUR only.
      Please note that if you deposit with an unverified PayPal account, we may require you to provide documentation to confirm that you are the registered holder of that account before we will be able to process any withdrawals.

      Wire Transfer

      Available for withdrawals only.

      Apple Pay

      You may only deposit with ApplePay.
      Available in all applicable currencies.
      ApplePay is a mobile payment and digital wallet service by Apple Inc. that lets users make payments using an iPhone, Apple Watch, iPad or Mac. It uses your debit cards from the wallet application.
    3. Deposit Policy Overview
      1. Approved transactions will be automatically credited to your account so you can begin playing immediately.
      2. The minimum deposit on the Site is £10.
      3. Through the Cashier, you can either view, increase or decrease your daily, weekly or monthly deposit limits. If you require any further assistance, you can contact our customer service team at help@winkslots.com.
        We may vary your deposit limits, following a review of your playing status and account history.
    4. Withdrawal Policy Overview

      In this policy, we set out how you can withdraw funds from your account, the payment methods to which withdrawals will be processed and additional terms that may apply to you on requesting a withdrawal. For assistance with any aspect of your withdrawal, please click here to contact us.

      How will I receive funds once I have requested a withdrawal?
      How we pay you requested amounts will depend on the payment method(s) used by you previously to make deposit(s) and the amounts that you have deposited using those payment method(s).
      Your “Transaction Balance” for each payment method (other than those detailed in ‘Are there any deposit methods that do not have a Transaction Balance?’) is the total sum that you have deposited into your account via that method, less any previous withdrawals and/or refunds made to the same payment method. When you request a withdrawal of more than your total Transaction Balance (aggregated across all relevant payment methods), the remainder is what we call the “Remaining Withdrawal Balance”. For example, if you deposited £/€250 in total and requested to withdraw £/€450, your Transaction Balance would be £/€250 and your Remaining Withdrawal Balance would be £/€200.
      When you request a withdrawal, amounts equaling the Transaction Balance of each payment method will be paid automatically to the applicable payment method(s). Your Remaining Withdrawal Balance will be paid to the payment method you select from those available in the withdrawal page in the cashier.

      By way of example, if on:

      • Monday you deposited £/€100 by Visa debit card;
      • Wednesday you deposited another £/€50 by Visa debit card; and
      • Friday you deposited £/€50 by PayPal.

      your total Transaction Balance would equal £/€200, which would be allocated to each payment method as follows:

      • the Transaction Balance of your Visa debit card would be £/€150; and
      • the Transaction Balance of your PayPal account would be £/€50.

      If on Sunday you requested a withdrawal of £/€450, then the first £/€200 of this amount (the Transaction Balance) would be paid automatically to the applicable payment method as follows:

      • £/€150 to your Visa debit card; and
      • £/€50 to your PayPal account.

      Your Transaction Balance would now equal zero. Your Remaining Withdrawal Balance would be £/€250 and this would be paid to your chosen payment method(s).

      How will I be paid my Remaining Withdrawal Balance?
      You may request for your Remaining Withdrawal Balance to be paid to any one of the following, provided that you have deposited to your account with such methods in the past 4 months:

      1. Visa debit card(s) (subject to any withdrawal limits that are applied by the Visa debit card issuer); or
      2. PayPal.

      We may offer you a choice of Wire Transfer if you have not deposited funds into your account, or if the above methods are not available for any reason.

      *Are there any deposit methods that do not have a Transaction Balance?
      Yes, due to regulations imposed by issuers of debit cards and MasterCard/Eurocard debit cards, deposits made with certain debit cards and Mastercard/Eurocard debit cards, do not have a Transaction Balance and we will not be able to offer withdrawals to such payment methods.
      In addition, we will not be able to offer withdrawals by Apple Pay.
      For more information, please contact our member support team at help@winkslots.com for more information.

      How quickly will my withdrawal request be processed?
      We always endeavour to process withdrawal requests as quickly as possible. Please see below for further details.

      Payment Method Withdrawal Process Time Withdrawal Completion Time Total Payment Source On Statement
      Debit Cards 2 business days 5 business days 4-7 business days Broadway Gaming UK Ltd
      Wire Transfer 2 business days 4-7 business days 7-10 business days Broadway Gaming UK Ltd
      Paypal 2 business days 2-3 business days 4-5 business days Broadway Gaming UK Ltd
      • Business days means Monday through Friday which is not a public holiday in the United Kingdom. We will endeavour to process all withdrawals within the specified time period stated above, however there may be occasions where this does not occur, due to reasons which include but are not limited to verification procedures, technical issues or third parties' acts or omissions. You will be notified by email once the processing of your withdrawal request has been completed and the funds have been transferred to you.
      • If your withdrawal has not been processed within the specified timeframe, please contact us immediately.
      • Your withdrawal history can be viewed from the 'My Account' page, accessible from the homepage when you are logged in. In the 'My Account' area you will find a complete list of all your withdrawal requests, both those that have been completed, as well as those that you have cancelled.
      • Please note that if you request multiple withdrawals within the same 24-hour period these may be combined as one payment to you. We may also delay and/or stop the processing of a withdrawal requests if you have also made a deposit which is still in process or otherwise outstanding.
      • In most cases, withdrawal Payment credits will be posted on your banking statements as separate transactions and will not cancel any references on your banking statements resulting from your deposit(s) to your account with us.

      Is there a minimum amount that I must withdraw?
      Yes, - if you request to withdraw less than your entire account balance (i.e. your Transaction Balance plus your Remaining Withdrawal Balance), minimum withdrawal limits apply. If your withdrawal request via the cashier is for less than the minimum withdrawal limit, listed below, the funds will be returned to your bankroll:

      The minimum withdrawal limit for all withdrawal methods is £10 (or the equivalent in other applicable currencies).

      If you wish to withdraw your entire account balance (i.e. the total of your Transaction Balance plus your Remaining Withdrawal Balance) in a single transaction, that is less than the minimum amount above, then please contact support, help@winkslots.com

      Will I need to provide certain documents before making a withdrawal?
      In certain circumstances, you may be required to provide certain documents before we complete your withdrawal. This process forms part of our online fraud and money laundering prevention procedures.
      We may require you to provide one or more of the following documents:

      1. A copy of photographic ID: This can be in the form of a copy of a Passport, Driver’s License or National ID card. Specifically it is the photograph page of the ID that we require for our verification checks. Please ensure that your name, photograph and signature are visible on the document.
      2. Debit Cards: A copy of the front and back of the debit card(s) used to fund your account. Please ensure that all details are clearly legible to enable prompt and accurate verification. For security purposes, the middle digits of the card and security CVV code should be covered.
      3. Proof of address: This may be submitted in the form of a utility bill, council tax bill or a bank statement. It should be a recent document showing your full name and address as registered on your account with us.
      4. Certified documentation: In exceptional cases, we may ask for your documents to be authenticated by an appropriate qualified Notary/Solicitor/Professional and signed and stamped as proof of legitimacy.

      For more information on how to provide the relevant information please contact us at help@winkslots.com

      Can I request a withdrawal in a different currency to that of my deposits?
      No, you can only withdraw in the currency in which you have deposited in.

      Can I withdraw a bonus?
      Bonuses may only be withdrawn after all Bonus Policy requirements have been satisfied. Please see here for our Bonus Policy.

      General
      • Notifications received by you regarding processed withdrawals are subject to bank card provider restrictions and in some cases your money transfer may be denied.
      • If we terminate the offering of our business in any specific country, payouts will be subject to reasonable processing charges.
      • We utilise the most advanced security and encryption technologies available, to ensure that your transaction and all of your financial information is completely secure.
      • Please notify us immediately should your credit/debit card(s) be lost, stolen or cancelled or should your E-wallet status change, so we may investigate their status and confirm that payments may/may not be received.
      • Jackpot prizes shall be awarded to the winners only after being validated.
      • Any Mega jackpot win on the Mega Fortune or Hall of Gods video slots game shall be subject to our and NetEnt’s verification and validation, which shall include but not be limited to verification of the player's identity and the country in which such player is located. In addition, the jackpot shall be paid within a reasonable period of time, but no later than 30 days from the successful completion of verification and validation. Despite the preceding sentence, following a player's Mega jackpot win, such player's account balance will automatically be increased by such jackpot amount, however the jackpot amount actually paid to a player on his/her cashout.
      • For assistance with withdrawals, or any of your other online gaming needs, please click here to contact us.
  31. Last updated on January 1, 2024

    PLEASE PRINT OFF AND RETAIN A HARD COPY OF THE USER AGREEMENT FOR YOUR RECORDS.