(a) TERMS OF SERVICE
You should read the User Agreement in its entirety before registering, but we would like to draw your attention specifically to the following:
Table Of Contents
|1||Introduction and Your Acceptance of the User Agreement||This section contains introductory information about these terms and additional terms that apply to you, and how you accept such terms;|
|2||Amendments to the User Agreement||This section sets out how we will update these terms and when we will provide notice to you of this;|
|3||Who May Use The Services And Software||This section sets out the limitations on who may use our services and how we may verify your age and identity;|
|4||In What Instances Will We Be Liable To You?||These section sets out in what instances we will be liable to you and any limitations and exclusions of our liability;|
|5||Errors, Voiding Bets and Winnings||In this section we set out the instances in which bets and winnings may be voided in the event of technical and/or manual errors;|
|6||Your Breach of These Terms and Conditions||This section sets out our remedies in the event that you breach these terms;|
|7||Your Use of Our Technology And Intellectual Property||In this section we set out your rights in respect of intellectual property;|
|8||Your Promises To Us||This section sets out certain acknowledgments and promises that you make in respect of your account and your use of our services;|
|9||Prohibitions Regarding Your Uses of the Sites and Services||This section sets out certain prohibited activities;|
|10||Your Account||This section contains information as to how you are permitted to use your account as well as the conditions relating to your account (including in relation to multiple accounts);|
|11||Payment Transactions and Payment Fraud by You||In this section we describe how payments are made, who is responsible for such payments and any additional fees that may be applied;|
|12||Our Promotions and Bonuses||In this section we provide information as to how we conduct promotions and special offers;|
|13||What Are Our Obligations to You?||This section contains additional information regarding our obligations to you;|
|14||Your Disputes With Us||In this section we set out further details as to how you can raise and resolve a dispute with us;|
|15||Account Closure and Termination||In this section we set out how and when we may cancel your account or terminate the agreement between you and us, and also how you can do the same;|
|16||General||This section contains various general provisions with respect to the agreement between you and us;|
|17||Gaming Regulations||In this section we provide information on how we are regulated;|
|18||Use Of Our Chat Feature||In this section we set out the rules for use of our chat feature;|
|19||Customer Service Department||This section contains further information about your interaction with us;|
|20||Exchange Rates||This section contains information as to how we deal with currency exchanges;|
|21||Governing Law||This section states the law that governs our relationship with you;|
|22||Provisions Relating to Jackpot Winnings and Live Casino||This section sets out additional terms relating specifically to jackpot winnings and live casino; and|
|23||Language Discrepancies||This section sets out that in the event of any discrepancy between the English language version of this User Agreement and any translated version of the User Agreement, the English language version shall prevail.|
|24||Disconnection Policy||This policy contains information with regards to what happens when you are disconnected from a game while playing;|
|25||Instant Games RTP||This policy contains information with regard to the Return To Player for instant games;|
|26||Participation In Games||This policy contains information regarding playing games on your account and the rules relating to the Mega Fortune and Hall of Gods games and Daily IG Jackpots;|
|27||Bonus Policy||This policy contains further information with regards to promotions, bonuses, special offers, free games and prizes as well as free instant games;|
|28||Loyalty Points Scheme||This scheme relates to how you can earn and use Loyalty Points;|
|29||Pending Vouchers and Pending free Spins||This scheme relates to how you may use the Pending Vouchers and Pending Free Spins offered by us;|
|30||Deposit and Withdrawal Policy||This policy contains information with regards to depositing and withdrawing from your bankroll; and|
|Responsible Gaming||This policy contains information regarding protection of minors, preventing compulsive gambling, self-limits and self-exclusion.|
You confirm the following to us:
We are regulated by the laws and gaming regulations of Great Britain and Gibraltar, as applicable. You acknowledge that we may be bound to disclose certain information about you and your account to the Great Britain’s or Gibraltarian authorities (as applicable) pursuant to such laws and regulations. For more information regarding the licensing status of 888 UK Limited and Virtual Global Digital Services Limited, please see here.
Jackpot and other promotional amounts may be displayed on the Site in one currency but actually paid to you in another currency. All currency conversions executed by us for the purposes of allowing you to deposit and cash-out money from your account shall be executed by us at an exchange rate sourced from https://www.xignite.com (with such rates being regularly updated throughout the day). A fee may be charged which is comparable with commercial rates offered by banks and card companies.
The User Agreement has been drafted in the English language. In the event of any discrepancy between the English language version of the User Agreement and any translated version of the User Agreement, the English language version shall prevail.
Unfortunately, communication problems over the internet may cause sudden disconnections. In the event the Software recognizes that you disconnected and the game play continued, then we will update your balance with your winnings in case you have won. In the event of an outage resulting in the game being cancelled, then we will update your balance with your bet amount. Your game history is available under the “My Account” page. For more information please contact customer service department at firstname.lastname@example.org.
The IG RTP can be found here. The figures found therein reflect the percentage of total player unit winnings to the total unit amount wagered by all players for the month under review.
|Game Category||Game Contribution|
|Video Slots & Slots, Scratch cards, Keno, Race, Arcade||100%|
|Blackjacks & Wheel of Light||0%|
For a safe, quick and simple way to deposit, call one of our support agents by phone for free now (from the United Kingdom): 0800 018 3307
If you reside outside of the United Kingdom it’s also free, just call: +44-800-018-3307
If you register an account in Canada, you may only deposit into your account through Interatc and you may not deposit through any other method detailed herein. You may not withdraw from your account through Interact.
This deposit method is only available in CAD.
Available in all applicable currencies.
A deposit by Debit Card is one of the quickest deposit methods at the Site. The Site accepts Visa/MasterCard Debit card.
Available for both depositing funds and withdrawal, subject to the exceptions stated under this Deposit and Withdrawal Policy.
Available in all applicable currencies.
Paysafecard is a prepaid voucher that you can use to fund your account. To make a deposit using paysafecard you will need to purchase a paysafecard voucher.* You may not withdraw from your account using paysafe.
Available to UK Players only.
Available in all applicable currencies.
Please note that if you deposit with an unverified PayPal account, we may require you to provide documentation to confirm that you are the registered holder of that account before we will be able to process any withdrawals.
|Available for withdrawals only|
Available to UK Players only. You may only deposit with ApplePay.
Available in all applicable currencies.
ApplePay is a a mobile payment and digital wallet service by Apple Inc. that lets users make payments using an iPhone, Apple Watch, iPad or Mac. It uses your debit cards from the wallet application.
In this policy, we set out how you can withdraw funds from your account, the payment methods to which withdrawals will be processed and additional terms that may apply to you on requesting a withdrawal. For assistance with any aspect of your withdrawal, please click here to contact us.
How will I receive funds once I have requested a withdrawal?
How we pay you requested amounts will depend on the payment method(s) used by you previously to make deposit(s) and the amounts that you have deposited using those payment method(s).
Your “Transaction Balance” for each payment method (other than those detailed in ‘Are there any deposit methods that do not have a Transaction Balance?’) is the total sum that you have deposited into your account via that method, less any previous withdrawals and/or refunds made to the same payment method. When you request a withdrawal of more than your total Transaction Balance (aggregated across all relevant payment methods), the remainder is what we call the “Remaining Withdrawal Balance”. For example, if you deposited £/$/€250 in total and requested to withdraw £/$/€450, your Transaction Balance would be £/$/€250 and your Remaining Withdrawal Balance would be £/$/€200.
When you request a withdrawal, amounts equaling the Transaction Balance of each payment method will be paid automatically to the applicable payment method(s). Your Remaining Withdrawal Balance will be paid to the payment method you select from those available in the withdrawal page in the cashier.
By way of example, if on:
your total Transaction Balance would equal £/$/€200, which would be allocated to each payment method as follows:
If on Sunday you requested a withdrawal of £/$/€450, then the first £/$/€200 of this amount (the Transaction Balance) would be paid automatically to the applicable payment method as follows:
Your Transaction Balance would now equal zero. Your Remaining Withdrawal Balance would be £/$/€200 and this would be paid to your chosen payment method(s).
How will I be paid my Remaining Withdrawal Balance?
You may request for your Remaining Withdrawal Balance to be paid to any one of the following, provided that you have deposited to your account with such methods in the past 4 months:
We may offer you a choice of Wire Transfer if you have not deposited funds into your account, or if the above methods are not available for any reason.
*Are there any deposit methods that do not have a Transaction Balance?
Yes, due to regulations imposed by issuers of debit cards and MasterCard/Eurocard debit cards, deposits made with certain debit cards and Mastercard/Eurocard debit cards, do not have a Transaction Balance and we will not be able to offer withdrawals to such payment methods.
In addition, we will not be able to offer withdrawals by paysafe and Apple Pay.
For more information, please contact our member support team at email@example.com for more information.
How quickly will my withdrawal request be processed?
We always endeavour to process withdrawal requests as quickly as possible. Please see below for further details.
|Payment Method||Withdrawal Process Time||Withdrawal Completion Time||Total||Payment Source On Statement|
|Credit/Debit Cards||2 business days||5 business days||4-7 business days||UK Regulated Lim|
|Wire Transfer||2 business days||4-7 business days||7-10 business days||A variant of: UK Regulated Lim or WorldPay AP Limited|
|Paypal||2 business days||2-3 business days||4-5 business days||UK Regulated Lim|
Is there a minimum amount that I must withdraw?
Yes, - if you request to withdraw less than your entire account balance (i.e. your Transaction Balance plus your Remaining Withdrawal Balance), minimum withdrawal limits apply. If your withdrawal request via the cashier is for less than the minimum withdrawal limit, listed below, the funds will be returned to your bankroll:
The minimum withdrawal limit for all withdrawal methods is £10 (or the equivalent in other applicable currencies).
If you wish to withdraw your entire account balance (i.e. the total of your Transaction Balance plus your Remaining Withdrawal Balance) in a single transaction, that is less than the minimum amount above, then please contact support, firstname.lastname@example.org
Will I need to provide certain documents before making a withdrawal?
In certain circumstances, you may be required to provide certain documents before we complete your withdrawal. This process forms part of our online fraud and money laundering prevention procedures.
We may require you to provide one or more of the following documents:
For more information on how to provide the relevant information please contact us at email@example.com
Can I request a withdrawal in a different currency to that of my deposits?
No, you can only withdraw in the currency in which you have deposited in.
Can I withdraw a bonus?
Bonuses may only be withdrawn after all Bonus Policy requirements have been satisfied. Please see here for our Bonus Policy.
Last updated on October 6th, 2021
PLEASE PRINT OFF AND RETAIN A HARD COPY OF THE USER AGREEMENT FOR YOUR RECORDS.